Posts
- "PMOT's" for a Confused Homeowner
- "Triple Dip" with Your Service Employee's Achievements!
- 3 Phrases to Win Over an Unhappy Homeowner!
- 3 Steps to New Hire Retention
- 3 Tips to Grow Your Business = Residential Services Perfection
- 4 Sales Interview Questions To Close More Leads
- 4 Tips to Keep 'Floating Through' Business Challenges (Part I)
- 5 Hiring Interview Tips to 'Set The Stage' for Your 'Career Candidate'
- 5 Tips to Finding Employees: Leverage Current Workers
- 7 Questions To Critique Your Business Model
- 7 Tips to Keep New Employees
- A Strategic Approach to High Profits for Residential Services
- Adding 'Profit Building Pricing' for Home Services!
- All Hail the 'Triple-S' Work Environment (Part 1)
- An Essential Residential "Stage Prop" (Part I)
- An Essential Residential "Stage Prop" (Part II)
- Another Residential Job Completed and...?
- Are You Known for Your Humility?😲
- Are You Loving the "SELF"-Employed Life?🤔
- Attract (and Keep) Great Home Service Employees with ‘Two-Tier Compensation'!
- Avoiding the 'Road In-Between' as a Service Contractor
- Ban These Items on Residential Jobs!
- Be Wary of These 5 Business Obstacles. (Part II)
- BEFORE Hiring Do a 'Trial Hire'
- Beware These 'Hidden' Profit-Sucking Black Holes!
- Booking Sales AFTER Raising Your Prices
- Break Free From the 'Low Price' Service Trap Forever!
- Can you Use a Complaint to 'Tune Up' your Home Services Company?
- Celebrate the New Service Employee's First Day!
- Clearly Defining Your Home Service Client's Expectations
- Core Concepts: "Moments of Truth"
- Do You Maintain Service Workers 'In Reserve'?
- Don't Bore Me With WHAT You Do!
- Don't Hate on "Home Service Price Shoppers"!
- Enhancing Residential Efficiency= More Profit!
- Extend Your 'Hiring Net' To Find Qualified Candidates
- Fearlessly Answer Your Phone
- Find Life/Work Balance in Your Residential Services Business!
- First Impressions Are Lasting Impressions!
- FOCUS on Service Prospects Incoming Phone Calls!
- Follow These 4 Simple Steps Before You Interview Job Applicants
- Free Checklist: Field Technician Moments of Truth
- From Satisfied Homeowners to Customer Cheerleaders: Your Small Service Business Needs Raving Fans to Thrive
- Get New Residential Customer's Emails (almost) Every Time!
- Get Pro-Active On a Homeowner's "Buyer's Remorse"!
- Give Nervous Callers Control in 2 Easy Steps
- Giving the 'Illusion of Control' to Home Service Customers
- Grab Great Potential Employees Right Away!
- Gracefully Reply to a Homeowner's "Thank You" and They'll Love You Forever!
- Help Your First Time Caller With These 6 FEELINGS!
- Here's WHY Homeowners Blow Up on Contractors ... With No Warning!
- Home Service Customers Appreciate ‘Personal Space’
- Home Services "Estimates" versus "Pre-Inspections"- which is better?
- Homeowner Cheerleaders: The Emotional Benefits
- Homeowner Cheerleaders: The Immediate Benefits
- Homeowner Cheerleaders: The Indirect Benefits
- Homeowners LOVE Feeling in Control...
- How a 3-letter Acronym Can Transform your Business!
- How Booking Less Service Jobs Can Mean More Profit!
- How Good is Your Cash Flow (Life Jacket)?
- How NOT to Conduct a Service Staff Meeting!
- How to 'Court' a Career Candidate
- How to 'prep' the Homeowner BEFORE your Workers Arrive
- How to 'Win Over' a Price-Resistant Past Customer!
- How to "Make the Cheerleader" out of pet owner customers!
- How to (gently) Promote Online Reviews!
- How to Attract (and Keep) Great Service Employees!
- How to Convert 'How Much...?' Texts into Booked Jobs!
- How to Dig Deeper Before Choosing your "Lead Response Option"
- How to Market Your Services in Home Shows
- How to Measure (and Reward) Service Employee Performance
- How to Spread Your Load with 'Shared Accountability' in Residential Services
- How to Win Over a 'Price-Hesitant Residential Caller'
- In Home Services ... You Must-
- In Praise of Creative Procrastination!
- Is Your Service Company 'Bleeding Out' and You Don't Know It?
- It's Not ONLY About the Homeowner Client!
- Market to Your Customer's Neighbors- Part 1
- Marketing Services to the Neighbors- Part II
- Never "Price Match" What Your Service Competitor Charges!
- OBSESS Over (Your Home Service Clients) FEELINGS!
- Onboarding A New Employee In Home Services
- Place A ‘Recruiting Center’ On Your Residential Service Website
- Program in "PMOT's" to Consistently Make Homeowner Cheerleaders!
- Proudly "Set Yourself Apart" from Your Service Competitors!
- Queue Up YOUR Residential Contractor Success Story
- Respect the Homeowner's 'Emotional Space'
- Service Clients Love It When You Get Their "Permission To Proceed"!
- Should you Diversify Your Residential Services?
- Six Steps to Build a 'Critical Mass Business'
- So WHO Is This Yo-Yo!
- Solopreneur? 7 Limitations of Being the Hero in Your Service Biz
- Stop Communicating 'Intrusively'
- Stop your "Nobody Wants to Work in Service Any More" Grumbling- NOW!
- The 'Triple-S' Work Environment (Part 2)
- The 'Triple-S' Work Environment (Part 3)
- The "5-W" Home Services Accountability Checklist
- The Crucial Role of Courteous Driving a Company Vehicle for Residential Service Contractors
- The Disastrous Consequences of 'Desperation Hiring'!
- The Emotional Dynamics of the Homeowner's Restroom! 😲
- The Essential PTL (Permission To Leave) for Home Service Pros
- The Insidious Danger of "Displacement Activities" - Part I
- The Insidious Danger of "Displacement Activities"- Part II
- The Insidious Danger of "Displacement Activities"- Part III
- The Unexpected Happens! Will You Be Ready in Your Service Business?
- The WHY (and how to) of Building an 'Employee Waiting List'
- The Why (and How) of Using Your Residential Caller's Name.
- The Why and How of Sincerely Thanking Your Service Employees!!
- Two Fundamentals for Training New Employees
- Use Employee Recognition to Keep Home Service Staff
- What is the 'Primary Purpose' of your Home Services Business?
- When You Hire Employees, Feelings Matter
- Where Is YOUR "Sweet Spot" as a Home Service Pro?
- WHERE to Recruit Awesome New Production Workers
- Why (and How to) Focus On 3 Essential Business Areas
- Why (and How to) Focus on Your Last Scene with the Homeowner
- Why (and How) "Complacency" Can Doom Your Service Business!
- Why (and How) to Avoid Becoming a 'Commodity'
- Why (and How) to Not Be on Your Phone 24-7!
- Why (and how) to RETAIN Your 'Very Best People'!
- Why (and HOW) You Should Raise Your Service Prices NOW!
- Why You Need (and DESERVE) to Make More Money
- Why you Should Thank Your Home Service Staff for Telling you 'Bad News'!😲
- Why your 'Comfort Zone' May Doom You- and How to Escape!
- Win Back Straying Clients with 'Feel-Felt-Found'!
- Your Best 24-7 Home Services Sales Weapon...
- Your Home Service Customers Don't Really Want to Talk to You!