KickStart: Reduce your personal pressure by sharing the accountability (and rewards) with your employees.
Outline
Introduction – You Have to Share the Weight
Running a residential service business isn’t for the faint of heart—especially when the pressure never seems to let up. Between juggling demanding clients, managing unpredictable schedules, and keeping your crew motivated, it’s easy to feel like the weight of the world is on your shoulders. But here’s the good news: you don’t have to carry it all alone. By building a culture of shared accountability and focusing on rewarding employees the right way, you can reduce your stress and boost team performance at the same time. Let’s explore how to make that happen.
Your Small Business Stress is Real
24-7 PRESSURE… 365 days a year!😲 Sound familiar? If you own or manage a residential services business… very likely this is your life!
True- we all have to deal with pressure and now more than ever. But for you the pressure is non-stop with workers in the emotionally perilous residential environment! Why? Because there are so many moving parts to your Home Services business!
First, you must consistently please unreliable, skeptical, even untrustworthy homeowners. How? With employees that may be (wait for it)… unreliable, skeptical, and even untrustworthy!😥 Finally, you face the logistical demands of supplying on-site crews over a widely dispersed area while providing them a constant stream of new jobs!
RESOURCE: You’ll get 100’s of new hiring ideas and systems in our 3-hour Hiring the Very Best! online seminar. To learn more and/or easily register online click HERE.
But today, let’s focus on how to reduce your personal pressure with…
“Shared Accountability”!
What is Shared Accountability and How it Helps
Think about it… aren’t YOU constantly being held “accountable”? Absolutely! You’re accountable to 1) your homeowner clients, 2) your vendors, 3) your banker, 4) Uncle Sam with his taxes and let’s not forget that 5) your dear employees all hold YOU accountable for their paychecks! Meanwhile…
You allow your workers to just drift along accountable to… NO ONE!😡 WARNING: Your ‘Shared Accountability’ system shouldn’t focus only on negative punishment as in docking employee’s pay. (Which in most cases is illegal anyway!)
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Solution: Rewarding Employees for Good Performance
Instead, in the immortal words of Zig Ziglar, “Become a Mr. Good Finder!” This means instead of only punishing people actively look for concrete benchmarks that you can reward! Click HERE to review some great reward candidates in my Worker Efficiency Bonus Plan.(WEB Plan)
BONUS HINT: Even better, implement a shared Worker Efficiency Bonus Pool! (WEBP) First, for each big project make up a team of all the workers involved on the job. Then let your team propose a reasonable deadline to finish the project… complaint free! (The date your employees come up with will always be more ambitious than what you had in mind!) Finally, get out of their way! Then you’ll happily bonus your team a percentage of the net profits for each day they finish before their deadline.👌
Benefits of Rewarding Employees
Please reflect, with this new Worker Efficiency Bonus Pool you’ll put ‘peer pressure’ to work for you. Instead of you personally screaming, ranting and raving at your workers to work harder/ be more efficient your team will be pushing each other so they can meet the goal bonus! (Much more effective AND less pressure on you!)👍👍
NOTE: As I stress in my Hiring the Very Best! course never make any major compensation changes without A) thinking them through carefully and B) having your ideas approved by a labor law attorney. (Employees hate their pay constantly being ‘tweaked’!)
Once your ‘Very Best People’ come through for you be sure to generously reward them.💲💲💲 But GREAT NEWS- the very best bonus you can give is… FREE! (Stay tuned.)
Summary – Recognize and Reward Top Employees
At the end of the day, you don’t have to carry the entire load yourself. By creating a system of shared accountability—and focusing on rewarding employees not just for showing up, but for stepping up—you’ll build a stronger, more motivated team that helps drive your business forward. When your crew feels ownership in the outcome and knows their efforts will be recognized, great things happen—for them and for you. Start small, keep it fair, and watch the pressure lift from your shoulders as your team rises to the challenge.