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• Five Core Concepts: “Moments of Truth”
• Here’s WHY Homeowners Blow Up on Contractors … With No Warning!
• OBSESS Over (Your Home Service Clients) FEELINGS!
• Get New Residential Customer’s Emails (almost) Every Time!
• OBSESS Over (Your Service Employees) FEELINGS!
• Clearly Defining Your Home Service Client’s Expectations
• Stage Managing a New Service Hire’s BIG WELCOME!
• How to Spread Your Load with ‘Shared Accountability’ in Residential Services
• The Why and How of Sincerely Thanking Your Service Employees!!
• Keep New Home Service Workers From Bailing Out on You… Before They Even Start!