Delighted Clients Make You More Money
- Five Core Concepts: “Moments of Truth”
- Here’s WHY Homeowners Blow Up on Contractors … With No Warning!
- OBSESS Over (Your Home Service Clients) FEELINGS!
- Get New Residential Customer’s Emails (almost) Every Time!
- OBSESS Over (Your Service Employees) FEELINGS!
- Clearly Defining Your Home Service Client’s Expectations
- Stage Managing a New Service Hire’s BIG WELCOME!
- How to Spread Your Load with ‘Shared Accountability’ in Residential Services
- The Why and How of Sincerely Thanking Your Service Employees!!
- Keep New Home Service Workers From Bailing Out on You… Before They Even Start!