KickStart: Develop EASY, step-by-step written business systems for all workers to help your company run smoothly without… YOU!
Outline
Introduction – Look Further Down the Road
Let’s get real. If you’re like most residential service contractors, you didn’t start your business because you loved managing people, creating systems, or writing procedures.
Nope—you just wanted to do great work, make a good living, and maybe grab a few cool toys along the way. And hey, it worked! You’ve built a solid company, you’re comfortable, and life’s pretty good. But here’s the kicker: that same “comfort zone” could be quietly killing your dreams. 😲 The truth? Until you build simple, step-by-step business systems that keep your team running smoothly (without needing YOU in the middle of everything), you’ll stay stuck in that comfortable but all the same … trap 🪤. Let’s talk about how to break free—because freedom starts with systems.
Want to DRAMATICALLY increase your CSRs’ “booking ratio”?🤔 Then quickly train them with my interactive Converting the “How much do you charge…?” Caller! video course. One low price (Heck, you may cover it in your first “converted caller”!👍) quickly trains unlimited phone reps!💲Click HERE to learn more… 2025 Summer Special Offer 40% Off Lifetime Access
Time for Some Self-Reflection
How many of you A) have more ‘toys’, B) make more money, and C) are more ‘comfortable’ than you could have ever imagined? Yep- the Home Services industry truly can provide a ‘comfort zone’ for you!👍👍 And yet, I’ll gently remind you…
“Your ‘comfort zone’ is just a graveyard for your dreams.” Anonymous
Challenge: Your entrepreneurial road ahead has ever-so-many unmarked detours and/or dead-ends! And yes, I sadly see far too many Home Service Pros stuck long-term in their ‘comfort zone’. However…
IF you suck it up and leave your comfort zone by building a Critical Mass Business (a company that will run without you) you’ll achieve the elusive Personal Freedom.💖 (Just imagine being free to live your life in exactly in the manner you choose!) But WAIT! You say…
“Steve, I’m so tired. I desperately want the freedom that a Critical Mass Business could bring me! But I don’t even know where to start… HELP!”
Small Business Systems to the Rescue
Understood. Many years ago I (painfully) morphed my residential services company into a Critical Mass Business. Here’s the Core Concept that transformed my business and my life…
“Make it easier to ‘do it right’ than to ‘do it wrong’!”
Think about it. Right now in your Home Services Business is it easy and simple for an employee to ‘do it right’? Or (more likely) is it far easier to even a good employee to ‘do it wrong’?😥 Here’s your problem…
I’m guessing you started your Home Service Business all on your lonesome. Right? So, your daily routines (or habits) were all in your head. Then you worked hard, got busier, hired employees and yet… where are these daily ‘step-by-step’ routines of your business? STILL in your head?😲 UH-OH!
NOTE: Recruiting great people will be so much easier with the 100’s of new hiring ideas and systems in our 3-hour, online Hiring the Very Best! seminar. To learn more and/or easily register online click HERE. But I digress…
All of us (including your frontline residential workers) are ‘creatures of habit’. Trust me, all of your employees do have a ‘routine’. But WHO developed their routine? If you don’t have written, step-by-step systems and then monitor your worker’s performance- then THEY are ‘running their own show’! This should make you very, very nervous!😬
Business Systems Consist of Procedures
You (or your managers) must control your employee’s habits/routines by developing clear, EASY, step-by-step work procedures that ‘make it easier to do it right than to do it wrong’! Let me share just one example…
Do you even know how (or even IF?) your workers introduce themselves to a homeowner? Do you think you should know? HINT: These first two ‘doorstep minutes’ will dramatically affect the homeowner’s opinion of the job quality!
So ‘make it easier to do it right’ (and guide your employee’s routine) by using this Moment of Truth Checklist!👌
Now think about developing these same EASY-to-follow systems for your phone dispatchers, project managers, estimating staff, production employees, office workers, etc. Imagine routine, step-by-step written systems for maintaining your vehicles and equipment, hiring and onboarding new workers, reordering supplies, accounting and job costing… the list can go on and on so going forward let’s focus on this stuff!
These EASY-to-follow, step-by-step systems guiding each employee’s actions (and interactions with their co-workers) will transform your residential services company into (you guessed it!)😁 a Critical Mass Business that will run smoothly with OR without… YOU! “FREEDOM” is such a wonderful word!😎
Summary – Home Service Business Systems = Freedom
Your comfort zone may feel safe, but it’s quietly holding your business—and your life—hostage.😬 The real path to freedom? It’s not working harder or hiring more people. It’s developing clear, easy-to-follow business systems that guide your team to do the right thing… every time, even when you’re not around. When you make it easier to “do it right” than to “do it wrong,” everything changes. You gain control, consistency, and yes—FREEDOM.💥 So stop carrying your business in your head and start building the systems that will carry it without you. You’ve got this.