Outline
Introduction – Be a Smooth Communicator
Running a residential service business can be tough these days! Between rising costs and the general stress everyone’s under, keeping customers happy is more important than ever. Are you looking for ways to make your customer interactions smoother and more efficient, all while respecting their time and headspace? One simple but powerful tool that can help is text messaging service for confirmations and updates. Read on to discover how incorporating no-verbal-contact options, like text message confirmations, can give your clients the “illusion of control” and boost their overall experience with your business.
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Make Communication Easy For Your Home Service Customer
Do current world events have you (and your clients) feeling a bit overwhelmed, nervous, panicked or ALL of these? Absolutely! Me too! (And don’t even get me started on gas prices!)
These negative feelings mean you must respect your residential customer’s ‘Personal Emotional Space’! ‘ After all, you wouldn’t burst into your customer’s homes without knocking, would you? So, stop barging into your customer’s mental ‘Inner Sanctum’ without permission! For example…
After booking the job offer ‘No Verbal Contact’ (NVC) confirmation options by saying…
“Now Mrs. Jones, I have you down for our crew arriving between 9:00 and 11:00 on the morning of Friday, May 3.
We’ll contact you 24 hours before, at 9:00 on Thursday, May 2 with a Courtesy Confirmation. Would you prefer a phone call or should we text you? (Pause slightly here.) Or we can reach out to you by Facebook Messenger or Whatsapp?”
NOTE: Today’s clients will usually choose a texted confirmation reminder so reply:
“That’s great. I prefer texting myself. If I can ask a big favor, could you be sure to hit the #2 mentioned in our text to confirm us doing the work the next day? If we don’t get a texted response back from you within 30 minutes we’ll make a verbal phone call to this number to confirm your appointment.
We’ll also contact you 15 to 30 minutes before we arrive on Friday just to give you a heads up to expect us shortly. Should I use the same way to contact you that we’re on our way?” If they answer, “Sure, just text me.” Then say…
“Wonderful! And please just hit the #2 key again to let us know you’ve received this ‘on our way’ message.” BINGO! This NVC confirmation option 1) saves your employee’s time, 2) respects your customer’s ‘Personal Emotional Space’ while also 3) making sure they remember you!
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Free Text Messaging Service For Business
Is there a free text message service? Of course! Here are some options to get started with no verbal contact reminders in no particular order.
Disclaimer: We have not tested any of these services nor do we receive any compensation from linking to them.
yotpo – Yotpo offers many digital communication products including text messaging service. It is a popular choice for businesses looking to enhance their online presence, build customer loyalty, and drive sustainable growth. (Trustpilot review)
Textedly – Overall, Textedly text messaging service is a versatile and affordable SMS marketing platform known for affordable pricing and customer service. (Trustpilot review)
TextMagic – TextMagic text messaging service is popular for it’s simple user interface and long list of SMS marketing features that can help businesses engage and retain customers. (Trustpilot review)
SimpleTexting – Consider SimpleTexting text messaging service as a great option for businesses looking to leverage the power of SMS marketing to improve communication, engagement, and sales. (Trustpilot review)
And hey, congratulations on giving your residential customers the all-important ‘Illusion of Control’!
Summary – Be a Responsible SMS Business Texter
So, there you have it! By offering options like text messaging service for confirmations and updates, you’re not just saving time and streamlining your operations. You’re also showing your customers that you value their time and understand their need for control in a busy world. It’s a small change that can make a big difference in customer satisfaction and loyalty. Give the “no verbal contact” confirmation a try – your clients (and your team!) will thank you for it. And who knows, maybe you’ll even get a few extra five-star reviews along the way!