Essentials

Home Service Customers Appreciate ‘Personal Space’

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KickStart: Set up routine procedures to avoid intruding on a home owner’s Personal Space.

respect service client personal spaceMost people try and keep a ‘physical bubble’ (personal space) around themselves. (As Jerry Seinfeld reminded us, nobody likes a ‘close talker’!) And of course with the pandemic’s constant drum beat of ‘social distancing’ this personal space is even more essential!

Now, you and I instinctively factor in other’s personal space. Heck, I didn’t want my clients getting ‘too close’ to me either! But do your front-line workers in customer’s homes respect your client’s personal space? Who cares? You should and here’s why!

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Avoiding the ‘Road In-Between’ as a Service Contractor

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KickStart: Build a big(ger) company OR stay small (both business models work) but do NOT stay long-term ‘In-Between’!

Few things in life can bring more joy than creating your very own business. For me, my residential Critical Mass Business gave my employees better lives, Personal Freedom for my family and a very nice income too!👍👍

freedom in retirement“Personal Freedom, Steve?” Absolutely! I remind my clients that ‘the freedom to live your life as you wish’ is the New Wealth!😎 And yes, the Home Services industry can provide you with unlimited ‘Life Options’ going forward IF you ‘do it right’! On the other hand…

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How to convert ‘How much…?’ texts into booked jobs!

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KickStart: Quickly involve your texting prospects when you interview them using ‘Valid Business Questions’!

Sigh…!👎 Thanks to smartphones the venerable over-the-phone text question “How much do you charge?” can be texted to you… 24-7!🙄 GRRRR!😡

home service pro frustrated with textingSo, ya suck it up, carefully text back with an estimated price and… NO REPLY!😖 So, how can you convert this potentially great lead that texted you? (Without being ‘ghosted’ once you quote a price!)

IMPORTANT: Please do not assume that a “How much…? text means they are a dirty, rotten ‘Price Shopper’!  Instead, many wealthy homeowners simply don’t know what else to ask! So they fall back to asking about your pricing!

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Do you maintain service workers ‘in reserve’?

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KickStart: STOP🛑 consistently ‘over scheduling’! Instead, book employees (or you) for 75% of the day to have ‘troops in reserve’ for your inevitable overflow work. 

leading your field troopsRunning a multi-crew, residential Home Services operation is not for the faint of heart! It’s a WAR out there! And as a business owner or manager you are the ‘commanding officer of your troops’! OR…

If you are a ‘Lone Wolf’ owner-operator it is even more important to not crash and burn out! Read on to learn how to avoid disaster…

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‘Driving nice’ wins more service clients!

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KickStart: Impress prospective clients when all your employees (including YOU) drive with ‘Proactive Courtesy’!

A successful Home Services Pro lives by two Core Concepts: 1) They obsess over ‘differentiating’ their small service business from the competition. And 2) Residential Pros know their service workers are ‘on stage’ all the time. (Not just when on-site in client’s homes.)

Build your small service company around these two Core Concepts and you (and your key employees) WILL retire happy, fulfilled and… wealthy!💲💲💲 Let’s focus on one of the most ‘publicly visible’ stages out there by…

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Why (and how) to RETAIN your ‘Very Best People’!

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KickStart: Keep your employees from leaving when you tie them to your company emotionally.

desperate for service techniciansHome Service Business owners everywhere are understandably freaking out with the current hiring crisis. I really do feel your pain! Finding anyone to work (much less the Very Best People) is brutal out there!😲

Shameless Self-Promotion Alert: My 3-hour ‘Hiring the Very Best People’ online seminar will kick start your recruiting efforts!

But wait! Even better than using my (very effective) Six-Stage Hiring Funnel is to…

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Six Steps to Build a ‘Critical Mass Business’

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KickStart: Find the elusive ‘Personal Freedom’ by starting NOW to create a Critical Mass Business that will run smoothly without you! 

Let’s take a semi-nostalgic trip back to your high-school days with one question: Did you PLAN on becoming a Home Services business owner? Seriously?

Me? I just sort of drifted into my Home Services business! (HSB) Why? Because as Luke 16:4 says, “I was not strong enough to dig, and was too ashamed to beg”!😲 Plus I was basically ‘unemployeable’ in the corporate sector. (As a born rebel I still am unemployable!)

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How to ‘court’ a Career Candidate

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Hiring employees has always been all about the Core Principle of capitalism, ‘Supply and Demand’ which means…

As the supply becomes more scarce the demand (and prices) go UP! And yes, I feel your pain with your hiring problem as you struggle to grow your Home Services business!😥

Your ongoing challenge? Prospective employees (job applicants) are currently in shorter supply than I have seen over my almost 50 years in the Home Services industry! (I started very young!)😲

The result of this shrinking supply? Job applicants can and will demand a better job so yes…

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How good is your ‘life jacket’?

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All Home Services entrepreneurs are navigating murky (and very treacherous ) waters! Frankly, working with stressed out homeowners has always been ‘challenging’.🙄 But today…

When you add in increasing competition, the brutal hiring crisis (especially the shortage of front-line technicians) AND the ongoing issues of this stubborn COVID pandemic PANIC can strike! Is it time to… ABANDON SHIP?😲 No! However…

As a prudent ‘captain’ you should be making disaster preparations now while constantly looking downstream for both your business and your family. A good place to start?

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