Enhance Customer Experience Through Stage Play Readiness
Equip your service techs with scripts and clipboards to enhance customer experience, boost confidence, and turn clients into raving fans—every single visit!
Strategical Punctuality Creates Golden First Impressions
Punctuality builds instant trust with homeowners. Learn how showing up exactly on time helps service contractors stand out and deliver a better customer experience.
Customer Relations Can Make or Break Your Service Company
Strong customer relations start long before the job begins. Every action your team takes influences how homeowners view your company—on and off the clock.
Ban These 3 Rookie Customer Experience Mistakes
Avoid customer experience mistakes that ruin your reputation. Learn what not to bring — and how to impress — on every residential service job.
How’s Your Emotional Intelligence In Leadership?
Discover how emotional intelligence in leadership helps home service contractors build loyal teams, delight customers, and grow their service business.
Homeowner Cheerleaders: Customer Referrals And So Much More!
Turn clients into Customer Cheerleaders! Boost customer referrals, raise prices, cut marketing costs, and build a business that runs (almost) on autopilot.
Expertly Handling Inbound Leads To Consistently Convert
Handling inbound leads the right way turns “price shoppers” into loyal customers. Learn how every call can drive revenue, retention, and long-term service business growth.
Proactive Service Wins Trust – 1 Key Step Before You Say Goodbye
End every job strong! Proactive service means showing care, preventing complaints, and turning homeowners into lifelong fans with a simple final walkthrough.
Begin The Customer Journey With Permission
Turn a nervous first-time homeowner into a loyal fan! Guide the customer journey by asking permission at each step to build trust and 5-star reviews.
Onboarding A New Employee In Home Services
Onboarding new hires right is much more than handing them a uniform and company manual. Instill culture, values and be consistent. Here’s how…