How to measure (and reward) your service employee’s performance

KickStart: Pay your star employees more while also banking more profits yourself with this ‘WEB Plan’ concept.

co·nun·drum  /kəˈnəndrəm/ (noun) “a confusing and difficult problem.” Yep, our Residential Services Industry is full of… (wait for it) ‘conundrums’! For example…

stressed home service manager

Conundrum: You want (and need) to pay your employees more and yet… you still need to make a profit. YOUCH!

SOLUTION: Develop my concept of a Worker Efficiency Bonus (WEB) Plan that that A) holds your workers ACCOUNTABLE when they mess up but also B) REWARDS an employee when he or she creates extra profits for your company.👍👍

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Attract (and keep) great home service employees with ‘two-tier compensation’!

KickStart: Rework your employee’s compensation (and culture) to reward extra effort while also holding them accountable for ‘avoidable mistakes’.

The definition of “compete”: “trying to get something others are also trying to get!”

“Ummm, thanks Steve but my middle name is ‘Compete’.😁 I’m getting my competition’s customers like crazy! So, I’m also getting their profits too! WOO-HOO!”

CONGRATULATIONS, ‘Compete’! However, in today’s brutal hiring environment you must ‘differentiate’ yourself from 1000’s of competing employers to successfully compete for- GREAT EMPLOYEES! But fear not, help is on the way…

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Why (and HOW) you should raise your service prices NOW!

KickStart: ‘Charging more’ let’s you pay more to attract better applicants! (And keep the great team you’ve already built.)

I’ve always pushed my students to “charge more”! Why? After almost 50 years in this industry (I started young!) I’m convinced the vast majority of residential service contractors do not remotely understand the TRUE COST of daily business.

better to have money than not

But hey, I’m not really a ‘number crunching accountant’ type of guy! So instead, I just preach to my students:

1) “All other things being equal… its better to have LOTS of money instead of having NO money!!”

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Do you maintain service workers ‘in reserve’?

KickStart: STOP🛑 consistently ‘over scheduling’! Instead, book employees (or you) for 75% of the day to have ‘troops in reserve’ for your inevitable overflow work. 

leading your field troopsRunning a multi-crew, residential Home Services operation is not for the faint of heart! It’s a WAR out there! And as a business owner or manager you are the ‘commanding officer of your troops’! OR…

If you are a ‘Lone Wolf’ owner-operator it is even more important to not crash and burn out! Read on to learn how to avoid disaster…

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Why (and how) to RETAIN your ‘Very Best People’!

KickStart: Keep your employees from leaving when you tie them to your company emotionally.

desperate for service techniciansHome Service Business owners everywhere are understandably freaking out with the current hiring crisis. I really do feel your pain! Finding anyone to work (much less the Very Best People) is brutal out there!😲

Shameless Self-Promotion Alert: My 3-hour ‘Hiring the Very Best People’ online seminar will kick start your recruiting efforts!

But wait! Even better than using my (very effective) Six-Stage Hiring Funnel is to…

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