Turn satisfied customers into raving fans! Passionate brand ambassadors drive business growth. Discover the secrets to creating loyal “Customer Cheerleaders.”
Build a strong customer relationship by giving clients the Illusion of Control—small gestures that create trust, comfort, and glowing 5-star reviews.
Start building rapport on the phone by using callers’ names and genuine connection. Turn “price shoppers” into loyal customers who trust your service expertise.
Want homeowners to love you? Then love their pet. Prioritize pet safety to earn customer trust, care for their furry pals and turn visits into 5-star reviews.
KickStart: Few things are more “intrusive” for a homeowner than a stranger using their restroom. You’ve been warned!
I get it. You went into this business because you like the work. And now you (and your workers) just want to a) do a “good job”, b) get paid and c) move on! Simple, right?👍 Ummmmm, NO…😥
Equip your service techs with scripts and clipboards to enhance customer experience, boost confidence, and turn clients into raving fans—every single visit!
KickStart: “Seek first to understand.” Stephen R. Covey
Many, many, many🙄 years ago I finally learned that all successful Residential Services companies are “Emotionally Based”.
I know, you’re shaking your head here while muttering, “No, Steve you don’t get it. I own a plumbing/ carpet cleaning/ lawn care, and/or HVAC company”. My reply? “No, these things are the physical service(s) you deliver. BUT…
Turn clients into Customer Cheerleaders! Boost customer referrals, raise prices, cut marketing costs, and build a business that runs (almost) on autopilot.
Onboarding new hires right is much more than handing them a uniform and company manual. Instill culture, values and be consistent. Here’s how…
Discover 3 essential areas that every home service pro must master to build a prosperous business that grows, thrives, and runs smoothly—with or without you.