training

Focus On Onboarding Your New Service Production Workers

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KickStart: Smooth the way for new service employees and your “keep ratio” will soar!

shy school childThink back to your first day of school.🤔 How did you feel? Nervous? Confused? Scared? Did’ya pee your pants? (Come on… they say confession is good for the soul!)

Guess what? Your brand new techs face these same traumatic emotions as they timidly work on-site in your client’s homes! Who cares how they feel?🤷🏼‍♂️

You should! Repeated studies prove that a consistent, structured “onboarding routine” will dramatically decrease new employees quitting quickly and often with no notice. In fact…

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Here’s WHY Homeowners Blow Up on Contractors … With No Warning!

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Miguel Cervantes quoteKickStart: “Forewarned, forearmed; to be prepared is half the victory” Miguel Cervantes

Normally you’ll find me commiserating with the poor owners (and managers) of residential service companies. (This can be a tough business!)

But let’s save some pity for your front-line workers! After all, every day they’re walking into the “minefield” of a customer’s home!😲

“A minefield, Steve? Seriously?” Too dramatic for you? Then think on this: The dictionary says a minefield is: “Any area filled with hidden explosive devices.” 

Hmmmm…🤔 So, are your client’s homes “filled with hidden explosive devices”? Absolutely! Think how often your employees (or you) get bushwhacked by a homeowner “blowing up” with zero warning and for no apparent reason! (The stories I could share!)🙄

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Can you Use a Complaint to ‘Tune Up’ your Home Services Company?

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KickStart: Analyze WHY a complaint/problem occurred and HOW to prevent the issue from happening again.

Normally when I train on my ‘Complaint Conversion’ techniques folks assume we’ll focus on ‘Converting Complainers into Cheerleaders‘. I call this the ‘Triple C’ and it IS very important!

However, when a homeowner complains (hopefully not very often) I suggest a much more important question to ask yourself…

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The ‘Triple-S’ Work Environment (Part 3)

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KickStart: Develop a STABLE company that homeowners AND your employees trust.

I can hear it now. “What’s with this ‘Triple-S’ stuff? Has Steve gone off his meds again?”🙄 Nope- Steve is just trying to save you from yourself! But don’t fret…

You’re not alone! Most Home Service business owners (including me) really are their own worst enemy!😲 However, after a lot of agony I finally developed a Home Services business that provided a…

1) Safe, 2) Sane, and 3) Stable work environment for employees. Let’s review the first two…

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Do You Maintain Service Workers ‘In Reserve’?

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KickStart: STOP🛑 consistently ‘over scheduling’! Instead, book employees (or you) for 75% of the day to have ‘troops in reserve’ for your inevitable overflow work. 

leading your field troopsRunning a multi-crew, residential Home Services operation is not for the faint of heart! It’s a WAR out there! And as a business owner or manager you are the ‘commanding officer of your troops’! OR…

If you are a ‘Lone Wolf’ owner-operator it is even more important to not crash and burn out! Read on to learn how to avoid disaster…

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