KickStart: “Forewarned, forearmed;Β to be prepared is half the victory” Miguel Cervantes
Normally you’ll find me commiserating with the poor owners (and managers) of residential service companies. (This can be a tough business!)
But let’s save some pity for your front-line workers! After all, every day they’re walking into the “minefield” of a customer’s home!π²
“A minefield, Steve? Seriously?” Too dramatic for you? Then think on this: The dictionary says a minefield is: “Any area filled with hidden explosive devices.”Β
Hmmmm…π€ So, are your client’s homes “filled with hidden explosive devices”? Absolutely! Think how often your employees (or you) get bushwhacked by a homeowner “blowing up” with zero warning and for no apparent reason! (The stories I could share!)π