The Why (and How) of Using Your Residential Caller’s Name.

positive conversation with residential caller

KickStart: Call your prospect by name to emphasize a key point. 

post it note with residential caller name

Ever feel like you’re on a never-ending episode of “The Price is Right”? You know, with “price shoppers” bombarding you with the dreaded, “Uhhhh, I’m just calling around… what’s your rate for this service?” Ugh! I feel your pain!😥

However, quite a few of these so-called “price shoppers” will start out with their name as in, “Hi, this is Sally Smith, and I’m just calling around checking prices…” Now a Post-It note will become your best friend!

That’s right, grab your pen, jot down the caller’s name and use it “selectively” in your conversation. Why? Because behavioral psychologists have discovered that…

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WHERE to Recruit Awesome New Production Workers

actively recruit quality service workers

KickStart: “Actively recruit” high-performing (and under-appreciated) employees you encounter working in lower paid service jobs.

Are you desperately advertising for quality production employees to actually do the jobs that keep rolling in? WRONG! This is your first mistake! You won’t find great service workers with “help wanted” ads! Here’s why…

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“Triple Dip” with Your Service Employee’s Achievements!

public recognition of best service performer

KickStart: Trumpet your service worker’s accomplishments to increase morale AND supercharge your marketing.

Are you struggling with high turnover and/or marginal frontline employees?😥

“Well, DUH, Steve! You just described my life! I pay much more than the ‘going wage’ but nobody wants to work anymore!” Ummmm, sorry to disagree but the Very Best People DO “want to work”! But I digress…

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