Improve Each Customer Relationship with The Illusion of Control
Build a strong customer relationship by giving clients the Illusion of Control—small gestures that create trust, comfort, and glowing 5-star reviews.
first impression
The Undeniable Power of Positive Moments of Truth
Program consistent positive moments of truth into every customer interaction to calm nerves, build trust, and prevent costly complaints.
Awesome Service Techs: Where to Source Candidates
Actively recruit high-performing (and under-appreciated) service employees you encounter already working. Source candidates constantly to find the best talent.
Strategical Punctuality Creates Golden First Impressions
Punctuality builds instant trust with homeowners. Learn how showing up exactly on time helps service contractors stand out and deliver a better customer experience.
Ban These 3 Rookie Customer Experience Mistakes
Avoid customer experience mistakes that ruin your reputation. Learn what not to bring — and how to impress — on every residential service job.
3 Service Business Phone Etiquette Tips To Increase Conversions
Stop treating your business phone as a distraction. Master business telephone etiquette to convert every service inquiry into loyal clients, and lasting revenue.
OBSESS Over Emotional Intelligence In Residential Contractor Services
Introduction – Successful Companies Focus on Emotions In the residential services world, profits matter—but emotional intelligence might be your real secret weapon. It’s not just about fixing pipes or wiring homes; it’s about understanding the nervous, skeptical, even fearful emotions your clients feel when strangers walk through their doors. And here’s the kicker: your employees …
3 Ways To Boost Customer Satisfaction
Clearly defining expectations is the fastest way to boost customer satisfaction, earn 5-star reviews, and create loyal cheerleaders for your service.
Celebrate the New Service Employee’s First Day!
Make an employee’s first day unforgettable! Create excitement, loyalty, and long-term commitment with a warm, well-planned welcome to your service team.
3 Steps to New Hire Retention
Struggling to keep your top talent in today’s competitive market? These 3 simple steps will streamline your new hire retention process, saving you time and energy in the long run.