Employees – Home Front Success

Avoiding the ‘Road In-Between’ as a Service Contractor

KickStart: Build a big(ger) company OR stay small (both business models work) but do NOT stay long-term ‘In-Between’!

Few things in life can bring more joy than creating your very own business. For me, my residential Critical Mass Business gave my employees better lives, Personal Freedom for my family and a very nice income too!👍👍

“Personal Freedom, Steve?” Absolutely! I remind my clients that ‘the freedom to live your life as you wish’ is the New Wealth!😎 And yes, the Home Services industry can provide you with unlimited ‘Life Options’ going forward IF you ‘do it right’! On the other hand…

Do you maintain service workers ‘in reserve’?

by Steve Toburen

KickStart: STOP🛑 consistently ‘over scheduling’! Instead, book employees (or you) for 75% of the day to have ‘troops in reserve’ for your inevitable overflow work.

Running a multi-crew, residential Home Services operation is not for the faint of heart! It’s a WAR out there! And as a business owner or manager you are the ‘commanding officer of your troops’! OR…

If you are a ‘Lone Wolf’ owner-operator it is even more important to not crash and burn out! Read on to learn how to avoid disaster…

‘Driving nice’ wins more service clients!

by Steve Toburen

KickStart: Impress prospective clients when all your employees (including YOU) drive with ‘Proactive Courtesy’!

A successful Home Services Pro lives by two Core Concepts: 1) They obsess over ‘differentiating’ their small service business from the competition. And 2) Residential Pros know their service workers are ‘on stage’ all the time. (Not just when on-site in client’s homes.)

Build your small service company around these two Core Concepts and you (and your key employees) WILL retire happy, fulfilled and… wealthy!💲💲💲 Let’s focus on one of the most ‘publicly visible’ stages out there by…

Why (and how) to RETAIN your ‘Very Best People’!

by Steve Toburen

KickStart: Keep your employees from leaving when you tie them to your company emotionally.

Home Service Business owners everywhere are understandably freaking out with the current hiring crisis. I really do feel your pain! Finding anyone to work (much less the Very Best People) is brutal out there!😲

Shameless Self-Promotion Alert: My 3-hour ‘Hiring the Very Best People’ online seminar will kick start your recruiting efforts!

But wait! Even better than using my (very effective) Six-Stage Hiring Funnel is to…

Six Steps to Build a ‘Critical Mass Business’

by Steve Toburen

KickStart: Find the elusive ‘Personal Freedom’ by starting NOW to create a Critical Mass Business that will run smoothly without you!

Let’s take a semi-nostalgic trip back to your high-school days with one question: Did you PLAN on becoming a Home Services business owner? Seriously?

Me? I just sort of drifted into my Home Services business! (HSB) Why? Because as Luke 16:4 says, “I was not strong enough to dig, and was too ashamed to beg”!😲 Plus I was basically ‘unemployeable’ in the corporate sector. (As a born rebel I still am unemployable!)

How to ‘court’ a Career Candidate

by Steve Toburen

Hiring employees has always been all about the Core Principle of capitalism, ‘Supply and Demand’ which means…

As the supply becomes more scarce the demand (and prices) go UP! And yes, I feel your pain with your hiring problem as you struggle to grow your Home Services business!😥

Your ongoing challenge? Prospective employees (job applicants) are currently in shorter supply than I have seen over my almost 50 years in the Home Services industry! (I started very young!)😲

The result of this shrinking supply? Job applicants can and will demand a better job so yes…

The disastrous consequences of ‘Desperation Hiring’!

by Steve Toburen

KickStart: Do NOT fall prey to ‘DESPERATION HIRING’! Instead, convert recruiting and hiring new workers into a routine ONGOING PROCESS.

I’m going out on a limb here! I’m guessing you did NOT propose marriage to your spouse on your first date!😲 (Nor would you have accepted if you had so crazily proposed!)

How to answer your phone fear-free!

by Steve Toburen

KickStart: Instead of calling it a ‘script’ give your staff a proactive ‘Phone Format’. (You’ll hit less employee resistance!)

Your business phone rings, you (timidly) answer and yet once again you hear the question you dread…

“Yeah, ummm… I was just calling around to see how much you charge…?” And panic strikes!

Seriously? I mean, how many times have you heard this query over the years? And yet you and/or your staff STILL don’t have a ‘phone script’? If so, I SAY GREAT!👍👍 Here’s why…

Why you need (and DESERVE) to make more than ‘just a good living’!

by Steve Toburen

For you as a residential services contractor I’ll make two assumptions. First, I’m guessing that you are at least ‘reasonably good’ at your trade(s). Second, you’re probably making more money than you ever dreamed of! (And of course you have all the ‘associated toys’ too! (Cars, boats, motorcycles, golf clubs, etc.)

Am I right or am I right? 😁 After all, any reasonably competent member of our home services industry should (at the very least) be making a ‘good living’. But WAIT! Even your service techs are (hopefully) being well paid! And speaking of techs…

What is ‘Perfection’ in Your Residential Services Business?

by Steve Toburen

KiskStart: Learn to ‘let go’ (and discover ‘Personal Freedom’) by redefining the word “perfect”.

I’ve been accused (unjustly in my opinion) of being ‘a bit OCD’!😲 OK, OK! I’ll admit I liked things to be ‘perfect’ in my home services business and especially for my much-loved customers! Sound like anyone you know?🤔

Here’s the deal. If you are serious about growing your company into a ‘Critical Mass Business’ (one that will run smoothly without you being there 24-7) you MUST tweak your definition of ‘perfection’. Here’s why…