Want to know how to grow a pest control business? Start with trust, raving fan customers, and a well-trained team that delivers standout service every time.
Find the elusive Personal Freedom by creating a Critical Mass Business that runs smoothly without you. Follow step by step instructions for a real business.
Actively recruit high-performing (and under-appreciated) service employees you encounter already working. Source candidates constantly to find the best talent.
Publicly applaud service achievements to boost employee morale, increase pride, supercharge marketing, and reduce turnover.
KickStart: “You never get a second chance to make a first IMPRESSion.” Will Rogers
Good old Will was correct! One of the best ways to immediately IMPRESS a homeowner is to…
KickStart: The homeowner is always watching… everything and everywhere! Behave accordingly!
I’ve taught (pontificated?) extensively on the absolutely essential homeowner/service tech relationship. Basically, everything, including your family’s future financial welfare, comes down to how the client feels about your people involved in their service transaction!
However, emotions (and feelings) can be… complicated.🫢 (“Ya think, Steve?”) I’m reminded of a TV host, Art Linkletter, back in the day. Art was famous for his “Kids Say the Darndest Things!” observation. I would morph this into, “Clients Think (and Feel) the Darndest Things!” This means…
Onboarding new hires right is much more than handing them a uniform and company manual. Instill culture, values and be consistent. Here’s how…
Home service entrepreneurs need to invest in new employees immediately after hiring. Learn how to tie a new employee to your company emotionally.
Discover 3 essential areas that every home service pro must master to build a prosperous business that grows, thrives, and runs smoothly—with or without you.
Boost accountability with clear employee performance measures. Learn how the 5-W Checklist simplifies reviews for residential service teams.