KickStart: Get more 5-star reviews by asking for the homeowner’s “Permission to Proceed” throughout the project.
Are you happy in our Home Services industry? You reply, “Absolutely, Steve! What’s not to love? I’m blessed with interesting jobs, the money is great and I work with some great customers and employees!” (Of course, these same clients and employees can be a trial sometimes!)
But now look through your first-time customer’s eyeglasses to feel in a very real sense… their pain!😥
Do current world events have you (and your clients) feeling a bit overwhelmed, nervous, panicked or ALL of these? Absolutely! Me too! (And don’t even get me started on gas prices!)
These negative feelings mean you must respect your residential customer’s ‘Personal Emotional Space’! ‘ After all, you wouldn’t burst into your customer’s homes without knocking, would you? So, stop barging into your customer’s mental ‘Inner Sanctum’ without permission! For example…
KickStart: Calm (and win over) nervous home owners by helping them feel ‘in control’.
“OK, Steve, I totally get respecting our customer’s Personal Space! But what’s up with this ‘Emotional Space’ stuff?”
I understand your confusion! However, two Core Principles of Service Engineering are:
You, your family and your employees deserve profit to improve your lives. Pricing is an important part of the equation. Raise your prices with this tip.
Convert more “How much?” calls into booked appointments with these phone sales interview questions. Engage callers, reveal their needs, and gain new customers.