KickStart: Analyze WHY a complaint/problem occurred and HOW to prevent the issue from happening again.
Normally when I train on my ‘Complaint Conversion’ techniques folks assume we’ll focus on ‘Converting Complainers into Cheerleaders‘. I call this the ‘Triple C’ and it IS very important!
However, when a homeowner complains (hopefully not very often) I suggest a much more important question to ask yourself…
KickStart: Develop a STABLE company that homeowners AND your employees trust.
I can hear it now. “What’s with this ‘Triple-S’ stuff? Has Steve gone off his meds again?”🙄 Nope- Steve is just trying to save you from yourself! But don’t fret…
You’re not alone! Most Home Service business owners (including me) really are their own worst enemy!😲 However, after a lot of agony I finally developed a Home Services business that provided a…
1) Safe, 2) Sane, and 3) Stable work environment for employees. Let’s review the first two…