Want to elevate your home service business? Design a customer experience strategy that bolsters trust and communication. Calm homeowners, build loyalty, and boost sales.
Stand out in your market with smart residential plumbing marketing differentiation—build loyalty, boost referrals, and grow equity without big ad spend.
Upsell residential services the smart way—pre-educate homeowners on options before you arrive. Happier clients, bigger tickets, higher profits!
Start building rapport on the phone by using callers’ names and genuine connection. Turn “price shoppers” into loyal customers who trust your service expertise.
Equip your service techs with scripts and clipboards to enhance customer experience, boost confidence, and turn clients into raving fans—every single visit!
KickStart: Recognize the long term consequences of not focusing on every service caller!
“Aargh, another ‘how much do you charge’ caller!” (Screamed as I slammed down the phone!) “I hate price shoppers!” 😡
Steve’s True Confessions Time: This “I hate price shoppers!” outburst was an ongoing complaint from my office staff for many years.
However, I finally realized my company needed to…
KickStart: “Words are important. If you cannot say what you mean, you will never mean what you say.” George Bernard Shaw
Yep, in business the words we use with prospects (and clients) can have big consequences going forward. For example…
I see many Home Service Businesses offering “free estimates”. Me? I disliked this word “estimate” so much I banned it in my own residential services company!😡 Here’s why…
Save time and close more jobs with efficient lead qualification. Use key questions to sort prospects and focus on the homeowners who truly fit your business.
Stop treating your business phone as a distraction. Master business telephone etiquette to convert every service inquiry into loyal clients, and lasting revenue.
Stop losing jobs to price objections! Ask the right question to uncover concerns, adjust smartly, and keep prospects moving forward with your home service.