service script

An Essential Residential “Stage Prop” (Part II)

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KickStart: When a homeowner points out a concern and/or makes a request immediately make a note of it on a clipboard.

I recently shared why a service crew leader should use a clipboard during their initial interaction with a residential client. After all…

A clipboard gives your on-site employee 1) authority, 2) confidence and 3) a built-in “teleprompter” to check their next lines in the “Homefront Service” stage play you’ve scripted!

But wait! Here’s the biggest benefit a clipboard brings to the essential homeowner-service worker relationship! DRUMROLL, PLEASE! 🎉🎊🎈🎇🎉

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An Essential Residential “Stage Prop” (Part I)

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KickStart: “All the world’s a stage, and all the men and women merely players. They have their exits and their entrances; And one man in his time plays many parts.” William Shakespeare

stage play for home service techniciansYou gotta love good, old Bill for pithily dissecting the human condition! And yep- Mr. Shakespeare’s quote above goes double for those of us working daily in our customer’s homes.

Ironically, long before I became a William Shakespeare groupie I’d often remind my in-the-home production employees they were “actors in our company’s Home Front stage play”.

Now very likely you personally have always instinctively recognized that you are “on stage playing a part” in a client’s home. However, here’s your challenge…

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Why (and How to) Focus on Your Last Scene with the Homeowner

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KickStart: Before leaving, give clients a “tour” of the job and thank them for their business.💖

front line service workers under pressureI know, you (and your front-line workers) are under a lot of pressure.😲

The phone (hopefully) keeps ringing and every crew needs to “shoehorn in” an extra job or two… every day! So, it’s tempting to bang out this project and ZOOM off to the next Job! Don’t fall into this trap!👎

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