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customer eyeglasses

Awesome Service Techs: Where to Source Candidates

by Steve Toburen
actively recruit quality service workers

Actively recruit high-performing (and under-appreciated) service employees you encounter already working. Source candidates constantly to find the best talent.

Tags customer eyeglasses, employee hiring, employee recognition, Employees, first impression, motivation, source candidates Leave a comment

Customer Relations Can Make or Break Your Service Company

by Steve Toburen

Strong customer relations start long before the job begins. Every action your team takes influences how homeowners view your company—on and off the clock.

Tags customer eyeglasses, customer relations, customer relationship, employee retention, Employees, trust Leave a comment

Begin The Customer Journey With Permission

by Steve Toburen
irked home services customer waiting

Turn a nervous first-time homeowner into a loyal fan! Guide the customer journey by asking permission at each step to build trust and 5-star reviews.

Tags communication, customer eyeglasses, customer interview, customer journey, customer relationship, Differentiation, Emotional Dynamics, illusion of control, Moment of Truth, online reviews, telephone sales Leave a comment

Available Products

  • happy home service receptionist after successfully converting inbound sales calls Converting the “How much…?” Caller - Course (1 YEAR Access)
    5.00 out of 5
    $89.00
  • happy home service receptionist after successfully converting inbound sales calls Converting the “How much…?” Caller - Course (LIFETIME)
    5.00 out of 5
    $298.00 Original price was: $298.00.$177.00Current price is: $177.00.

Recent Reviews

  • happy home service receptionist after successfully converting inbound sales calls Converting the “How much…?” Caller - Course (1 YEAR Access)
    5 out of 5
    by Chris
  • happy home service receptionist after successfully converting inbound sales calls Converting the “How much…?” Caller - Course (1 YEAR Access)
    5 out of 5
    by Kenny Stephenson
  • happy home service receptionist after successfully converting inbound sales calls Converting the “How much…?” Caller - Course (LIFETIME)
    5 out of 5
    by Shannon Henry
  • happy home service receptionist after successfully converting inbound sales calls Converting the “How much…?” Caller - Course (LIFETIME)
    5 out of 5
    by Chris
  • 'Winning on the Home Front!' - MP3 Course 'Winning on the Home Front!' - MP3 Course
    5 out of 5
    by Chet
  • 'Winning on the Home Front!' - MP3 Course 'Winning on the Home Front!' - MP3 Course
    4 out of 5
    by Len Lorenz, Oxy Scrub Carpet Cleaning, West Seneca, NY
  • 'Winning on the Home Front!' - MP3 Course 'Winning on the Home Front!' - MP3 Course
    5 out of 5
    by Ed Doss, Dallas Carpet Repair, Allen, TX
  • 'Winning on the Home Front!' - MP3 Course 'Winning on the Home Front!' - MP3 Course
    5 out of 5
    by Clifford Grost, Multi-Maintenance, Wildwood, IL
  • 'Winning on the Home Front!' - MP3 Course 'Winning on the Home Front!' - MP3 Course
    5 out of 5
    by Doug Dimick, New Life Carpet and Furniture Cleaning, Spearfish, SD
  • 'Winning on the Home Front!' - MP3 Course 'Winning on the Home Front!' - MP3 Course
    5 out of 5
    by John Downey, Editor and Publisher, The Journal of Cleaning, Restoration and Inspection

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