Turn satisfied customers into raving fans! Passionate brand ambassadors drive business growth. Discover the secrets to creating loyal “Customer Cheerleaders.”
Want to elevate your home service business? Design a customer experience strategy that bolsters trust and communication. Calm homeowners, build loyalty, and boost sales.
Build a strong customer relationship by giving clients the Illusion of Control—small gestures that create trust, comfort, and glowing 5-star reviews.
Program consistent positive moments of truth into every customer interaction to calm nerves, build trust, and prevent costly complaints.
Stand out in your market with smart residential plumbing marketing differentiation—build loyalty, boost referrals, and grow equity without big ad spend.
This free Technician Guide to Great 5-Star Reviews directs Field Technicians through the service visit.
Start building rapport on the phone by using callers’ names and genuine connection. Turn “price shoppers” into loyal customers who trust your service expertise.
KickStart: Few things are more “intrusive” for a homeowner than a stranger using their restroom. You’ve been warned!
I get it. You went into this business because you like the work. And now you (and your workers) just want to a) do a “good job”, b) get paid and c) move on! Simple, right?👍 Ummmmm, NO…😥
Punctuality builds instant trust with homeowners. Learn how showing up exactly on time helps service contractors stand out and deliver a better customer experience.
KickStart: The homeowner is always watching… everything and everywhere! Behave accordingly!
I’ve taught (pontificated?) extensively on the absolutely essential homeowner/service tech relationship. Basically, everything, including your family’s future financial welfare, comes down to how the client feels about your people involved in their service transaction!
However, emotions (and feelings) can be… complicated.🫢 (“Ya think, Steve?”) I’m reminded of a TV host, Art Linkletter, back in the day. Art was famous for his “Kids Say the Darndest Things!” observation. I would morph this into, “Clients Think (and Feel) the Darndest Things!” This means…