Here’s WHY Homeowners Blow Up on Contractors … With No Warning!

Miguel Cervantes quoteKickStart: “Forewarned, forearmed; to be prepared is half the victory” Miguel Cervantes

Normally you’ll find me commiserating with the poor owners (and managers) of residential service companies. (This can be a tough business!)

But let’s save some pity for your front-line workers! After all, every day they’re walking into the “minefield” of a customer’s home!😲

“A minefield, Steve? Seriously?” Too dramatic for you? Then think on this: The dictionary says a minefield is: “Any area filled with hidden explosive devices.” 

Hmmmm…🤔 So, are your client’s homes “filled with hidden explosive devices”? Absolutely! Think how often your employees (or you) get bushwhacked by a homeowner “blowing up” with zero warning and for no apparent reason! (The stories I could share!)🙄

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Clearly Defining Your Home Service Client’s Expectations

KickStart: ‘Clearly defined expectations’ are the basis for all successful relationships.(Including with your homeowner clients.)

This KickStart quote above is a one-size-fits-all principle to guide your business and just maybe… your life!💖 (After all, you have a myriad of ‘ongoing relationships’.) But today, let’s focus on molding your business relationship with each residential customer…

complicated service client relationshipI know. You’re thinking, “Steve, I’m not marrying my homeowner clients! I don’t care about a ‘relationship’.  Honestly? All I want is to a) do the job, b) get paid and c) get on to the next job!”

I get it but SORRY! It just doesn’t work that way!👎 To be truly successful in any Home Services business you MUST focus on each homeowner’s relationship with you AND your workers! Here’s why:

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How to Spread Your Load with ‘Shared Accountability’ in Residential Services

KickStart: Reduce your personal pressure by sharing the accountability (and rewards) with your employees.

home services manager pressure

24-7 PRESSURE… 365 days a year!😲 Sound familiar? If you own or manage a residential services business… very likely this is your life!

True- we all have to deal with pressure and now more than ever. But for you the pressure is non-stop with workers in the emotionally perilous residential environment! Why? Because there are so many moving parts to your Home Services business!

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What is the ‘Primary Purpose’ of your Home Services business?

KickStart: Examine building a Critical Mass Business to bring you the elusive ‘Personal Freedom’!

We’ve recently discussed the why and how of creating a work atmosphere that is 1) safe, 2) sane, and 3) stable. (More important than ever in these CRAZY TIMES!) However…

While happy, engaged and committed workers are incredibly important they shouldn’t be the Primary Purpose of your business. NOTE: Please don’t focus ONLY on ‘getting big’. After all, I’ve consulted with Home Service entrepreneurs who have 100’s of employees and are totally enslaved by their business!

Of course, I (of all people) am a big fan of money! After all, I tell every class, “All things being equal… it is better to have more money than no money!” Why? Because financial success is a tool- to help others and bring you (and your family) freedom! (More on this in a bit.) But first, a warning…

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The ‘Triple-S’ work environment (Part 2)

KickStart: Reliable people (the ones you want to hire) will only stay long-term in a sane, non-crazy work routine.

All businesses are desperately searching (praying?)🙏 for safe, sane (no-drama), and stable (reliable) employees.💖 You too? Of course you are! After all, your business growth (and inevitable turnover) means you should constantly be ‘recruiting’!

WARNING: For you as a Home Services Pro sane and stable employees are critical! Why? Because you’re sending your workers into your customer’s ‘inner sanctum’, their home!

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All hail the ‘Triple-S’ work environment (Part 1)

home services battle fighter

KickStart: Promote a 1) Safe, 2) Sane and 3) Stable atmosphere in your company to attract and keep the Very Best People. (HINT: It starts with YOUR example.)

If you’re reading this I’m guessing that you (like me) are a steely-eyed Home Services ‘gladiator’ (entrepreneur) that glories in the daily cut-and-thrust of commerce!

I was (Sioux says I still am)🙄 an adrenaline junky that ‘gets his fix’ from winning in the grand game of business! Is this you too? If so, here’s your danger…

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How a 3-letter acronym can transform your business!

KickStart: Get your entire company focused on their ‘Triple A’s’ (Appearance, Actions and Attitude) and profits will soar!

progressing home service contractor

I admit it. I truly love inventing acronyms for routine daily activities. (This drives Sioux nuts!)🙄 But my staff used abbreviations in my residential services business all the time. For example…

We invented and implemented a PDS (Production Day Sheet), IQC (Immediate Quality Check calls) and an EEB (Employee Efficiency Bonus program), etc. You get the idea, right?

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Attract (and keep) great home service employees with ‘two-tier compensation’!

KickStart: Rework your employee’s compensation (and culture) to reward extra effort while also holding them accountable for ‘avoidable mistakes’.

The definition of “compete”: “trying to get something others are also trying to get!”

“Ummm, thanks Steve but my middle name is ‘Compete’.😁 I’m getting my competition’s customers like crazy! So, I’m also getting their profits too! WOO-HOO!”

CONGRATULATIONS, ‘Compete’! However, in today’s brutal hiring environment you must ‘differentiate’ yourself from 1000’s of competing employers to successfully compete for- GREAT EMPLOYEES! But fear not, help is on the way…

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Why (and how) to RETAIN your ‘Very Best People’!

KickStart: Keep your employees from leaving when you tie them to your company emotionally.

desperate for service techniciansHome Service Business owners everywhere are understandably freaking out with the current hiring crisis. I really do feel your pain! Finding anyone to work (much less the Very Best People) is brutal out there!😲

Shameless Self-Promotion Alert: My 3-hour ‘Hiring the Very Best People’ online seminar will kick start your recruiting efforts!

But wait! Even better than using my (very effective) Six-Stage Hiring Funnel is to…

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