KickStart: Recognize the long term consequences of not focusing on every service caller!
“Aargh, another ‘how much do you charge’ caller!” (Screamed as I slammed down the phone!) “I hate price shoppers!” 😡
Steve’s True Confessions Time: This “I hate price shoppers!” outburst was an ongoing complaint from my office staff for many years.
However, I finally realized my company needed to…
KickStart: Stop treating your business phone as a distraction. Instead, obsess over each and every service inquiry!
When your business phone rings do you: A) ecstatically scream with delight?👍💪💖 B) fall into an anxiety attack?😬 or C) collapse in panicked dread?😨 For all you “B” and “C” folks, let’s move you into the delighted “A” category with a ringing phone!
First, reflect on the HUGE stakes with this caller. I know, you’re thinking, “Ummmm, Steve, I thought you were going to cheer me up. I’m even more freaked out now!” My reply?
Stop losing jobs to price objections! Ask the right question to uncover concerns, adjust smartly, and keep prospects moving forward with your home service.
Boost bookings with smart email capture! Learn how offering value, like a prep checklist, makes homeowners happy to share their email.
First time service callers are nervous callers! Make their service inquiry an empowering experience for them to improve your residential service sales.