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Stop Fooling Yourself: Productivity Tips That Actually Work

by Steve Toburen
small business owner considering future plans

Wasting time on “busy work”? Discover real productivity tips to ditch the menial and focus on what truly grows your home service business.

Tags business planning, displacement activities, successful company Leave a comment

7 Tips to Keep New Employees

by Steve Toburen
make new employees feel loved in your service company

Home service entrepreneurs need to invest in new employees immediately after hiring. Learn how to tie a new employee to your company emotionally.

Tags employee hiring, employee retention, Employees Leave a comment

3 Prosperous Business Areas For Every Service Contractor

by Steve Toburen
small business owner focuses on priorities

Discover 3 essential areas that every home service pro must master to build a prosperous business that grows, thrives, and runs smoothly—with or without you.

Tags Critical Mass Business, customer relationship, Emotional Dynamics, emotions, employee retention, Employees, management, prosperous business, successful company Leave a comment

3 Techniques To Use Business Cards As A Marketing Tool

by Steve Toburen
pensive home services marketer

Smart contractors use business cards as a marketing tool to turn everyday encounters into new leads, winning more jobs without dreaded cold calls.

Tags business card, customer relationship, lead conversion, Marketing, Moment of Truth Leave a comment

Under Pressure To Offer Free Estimates? Do This Instead

by Steve Toburen
don't focus on price

Replace free estimates with “pre-inspections” to boost trust, highlight value, and win more residential service jobs without focusing only on the job price.

Tags business systems, estimates, free estimates, lead conversion, Marketing, Moment of Truth, new customer sales, pre-inspections, sales, service script Leave a comment

Lead Qualification Questions To Detect Your Next Step For Each Customer

by Steve Toburen
positive home services receptionist

Save time and close more jobs with efficient lead qualification. Use key questions to sort prospects and focus on the homeowners who truly fit your business.

Tags business systems, lead qualification, new customer sales, service script, telephone sales, Valid Business Questions Leave a comment

The “5-W” Employee Performance Measures For Success

by Steve Toburen
service professional takes notes of qualifying sales questions

Boost accountability with clear employee performance measures. Learn how the 5-W Checklist simplifies reviews for residential service teams.

Tags Critical Mass Business, employee performance measures, employee recognition, Employees, shared accountability Leave a comment

Great Team Meetings – 3 Key Do’s And Don’ts

by Steve Toburen
motivate home service company staff

Learn how to run great team meetings that motivate your crew, boost accountability, and keep your home service business running smoothly every week.

Tags business planning, communication, delegation, employee retention, employee training, Employees, great team meetings, motivation, shared accountability, staff meeting, successful company Leave a comment

Servant Leadership: How Humble Owners Win

by Steve Toburen
highly qualified home service company staff

Discover servant leadership and how humility, listening, and shared credit can build loyal teams that stay longer and drive your service business forward.

Tags emotions, employee training, Employees, servant leadership, shared accountability, successful company, trust Leave a comment

Guide To Sane After-Hours Answering In Your Home Services Company

by Steve Toburen
after hours service company phone rep

Keep your home services operation running even when you’re off the clock! Learn how after-hours answering boosts customer satisfaction and prevents missed calls.

Tags after-hours answering, business model, emergency services, grow your business, new customer sales, owner/operator, successful company, telephone sales Leave a comment
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