illusion of control

Service Clients Love It When You Get Their “Permission”!

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KickStart: Get more 5-star reviews by asking for the homeowner’s “Permission to Proceed” throughout the project.

Permission to Proceed

Are you happy in our Home Services industry? You reply, “Absolutely, Steve! What’s not to love? I’m blessed with interesting jobs, the money is great and I work with some great customers and employees!” (Of course, these same clients and employees can be a trial sometimes!)

irked home services customer waiting

But now look through your first-time customer’s eyeglasses to feel in a very real sense… their pain!😥

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Giving the ‘Illusion of Control’ to Home Service Customers

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KickStart: Asking permission creates a trusting relationship with your residential clients.

“There is no substitute for hard work.” Thomas A. Edison

Do you love to work? If so, CONGRATULATIONS! And yet, over many years of working with homeowners, I’ve learned this “git ‘er done” attitude can be a trap! Here’s why…

nervous residential customer

You (or your employees) show up at a home, eager to kick butt and “git ‘er done”! But wait! Never forget you must first recognize and work with the pesky emotions of a nervous residential customer!🙄

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