KickStart: Before leaving give your residential customer a quick walk-through while explaining any possible “areas of concern”.
Your company has finished another great job… CONGRATULATIONS!π The client loves your crew, they’ve gracefully “flipped” their happy client’s “Thank you” and it’s time to head to the next job. Right? NO… wrong!
Instead, invest a few proactive minutes to show your customer “The good, the bad and the ugly” of how the job turned out. “The ugly, Steve?” Yep, you’ll clearly explain the “WHY” of a not-quite-perfect job. (You’ve already pre-oriented the homeowner on the β1) WHO, 2) WHAT and 3) WHENβ.) Here’s why…