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telephone sales

1 Simple Technique To Building Rapport On The Phone

by Steve Toburen
positive conversation with residential caller

Start building rapport on the phone by using callers’ names and genuine connection. Turn “price shoppers” into loyal customers who trust your service expertise.

Tags building rapport on the phone, building trust, business systems, communication, customer communication, customer relationship, emotions, lead conversion, new customer sales, sales, service script, telephone sales, trust Leave a comment

Expertly Handling Inbound Leads To Consistently Convert

by Steve Toburen
calculate the value of a price caller

Handling inbound leads the right way turns “price shoppers” into loyal customers. Learn how every call can drive revenue, retention, and long-term service business growth.

Tags business systems, handling inbound leads, Marketing, new customer sales, phone script, sales, Services Pricing, successful company, telephone sales Leave a comment

Begin The Customer Journey With Permission

by Steve Toburen
irked home services customer waiting

Turn a nervous first-time homeowner into a loyal fan! Guide the customer journey by asking permission at each step to build trust and 5-star reviews.

Tags communication, customer eyeglasses, customer interview, customer journey, customer relationship, Differentiation, Emotional Dynamics, illusion of control, Moment of Truth, online reviews, telephone sales Leave a comment

Lead Qualification Questions To Detect Your Next Step For Each Customer

by Steve Toburen
positive home services receptionist

Save time and close more jobs with efficient lead qualification. Use key questions to sort prospects and focus on the homeowners who truly fit your business.

Tags business systems, lead qualification, new customer sales, service script, telephone sales, Valid Business Questions Leave a comment

Guide To Sane After-Hours Answering In Your Home Services Company

by Steve Toburen
after hours service company phone rep

Keep your home services operation running even when you’re off the clock! Learn how after-hours answering boosts customer satisfaction and prevents missed calls.

Tags after-hours answering, business model, emergency services, grow your business, new customer sales, owner/operator, successful company, telephone sales Leave a comment

3 Service Business Phone Etiquette Tips To Increase Conversions

by Steve Toburen
nervous home service pro

Stop treating your business phone as a distraction. Master business telephone etiquette to convert every service inquiry into loyal clients, and lasting revenue.

Tags business systems, first impression, new customer sales, office staff, phone script, sales, service script, telephone etiquette, telephone sales Leave a comment

Outsmart Your Competition with Differentiation

by Steve Toburen
satisfied service customer

Learn how to stand out from low-price competitors through smart differentiation that boosts your value, wins loyal clients, and grows your home service business.

Tags business model, cash flow, online reviews, Services Pricing, successful company, telephone sales Leave a comment

Overcoming Price Objections With 1 Simple Question

by Steve Toburen
hesitant home services caller

Stop losing jobs to price objections! Ask the right question to uncover concerns, adjust smartly, and keep prospects moving forward with your home service.

Tags business systems, communication, customer communication, emotions, phone script, price objections, service script, telephone sales, Valid Business Questions Leave a comment

Make Your Email Capture Script Flow Naturally

by Steve Toburen
residential services marketing success

Boost bookings with smart email capture! Learn how offering value, like a prep checklist, makes homeowners happy to share their email.

Tags business systems, email capture, email marketing, grow your business, Marketing, phone script, service script, telephone sales, Valid Business Questions Leave a comment

3 Phrases To Deal With Angry Customers!

by Steve Toburen
concerned female home customer

Want to learn how to deal with difficult or angry customers? Discover 3 key phrases to calm upset homeowners and turn complaints into positive outcomes.

Tags customer complaints, customer relationship, deal with angry customers, Moment of Truth, service script, telephone sales Leave a comment
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