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expectations

Improve Each Customer Relationship with The Illusion of Control

by Steve Toburen
senior home services customer shows home

Build a strong customer relationship by giving clients the Illusion of Control—small gestures that create trust, comfort, and glowing 5-star reviews.

Tags building trust, customer relationship, emotions, expectations, first impression, illusion of control, Moment of Truth, personal space, trust Leave a comment

Should Workers Use The Toilet In Customer’s Home?😲

by Steve Toburen

Learn how to protect trust, reduce awkward moments, and boost customer satisfaction by handling the “workers use toilet” issue with simple, respectful jobsite habits.

Tags building trust, customer bathroom, customer relationship, emotions, expectations, last impression, Moment of Truth Leave a comment

3 Ways To Boost Customer Satisfaction

by Steve Toburen
happy home service customer

Clearly defining expectations is the fastest way to boost customer satisfaction, earn 5-star reviews, and create loyal cheerleaders for your service.

Tags communication, customer communication, customer relationship, customer satisfaction, expectations, first impression, grow your business, Marketing, Moment of Truth, successful company Leave a comment

Available Products

  • happy home service receptionist after successfully converting inbound how much inquiry Converting the “How much…?” Caller - Course (1 YEAR Access)
    5.00 out of 5
    $89.00
  • happy home service receptionist after successfully converting inbound how much inquiry Converting the “How much…?” Caller - Course (LIFETIME)
    5.00 out of 5
    $298.00 Original price was: $298.00.$177.00Current price is: $177.00.

Recent Reviews

  • happy home service receptionist after successfully converting inbound how much inquiry Converting the “How much…?” Caller - Course (1 YEAR Access)
    5 out of 5
    by Chris
  • happy home service receptionist after successfully converting inbound how much inquiry Converting the “How much…?” Caller - Course (1 YEAR Access)
    5 out of 5
    by Kenny Stephenson
  • happy home service receptionist after successfully converting inbound how much inquiry Converting the “How much…?” Caller - Course (LIFETIME)
    5 out of 5
    by Shannon Henry
  • happy home service receptionist after successfully converting inbound how much inquiry Converting the “How much…?” Caller - Course (LIFETIME)
    5 out of 5
    by Chris
  • 'Winning on the Home Front!' - MP3 Course 'Winning on the Home Front!' - MP3 Course
    5 out of 5
    by Chet
  • 'Winning on the Home Front!' - MP3 Course 'Winning on the Home Front!' - MP3 Course
    4 out of 5
    by Len Lorenz, Oxy Scrub Carpet Cleaning, West Seneca, NY
  • 'Winning on the Home Front!' - MP3 Course 'Winning on the Home Front!' - MP3 Course
    5 out of 5
    by Ed Doss, Dallas Carpet Repair, Allen, TX
  • 'Winning on the Home Front!' - MP3 Course 'Winning on the Home Front!' - MP3 Course
    5 out of 5
    by Clifford Grost, Multi-Maintenance, Wildwood, IL
  • 'Winning on the Home Front!' - MP3 Course 'Winning on the Home Front!' - MP3 Course
    5 out of 5
    by Doug Dimick, New Life Carpet and Furniture Cleaning, Spearfish, SD
  • 'Winning on the Home Front!' - MP3 Course 'Winning on the Home Front!' - MP3 Course
    5 out of 5
    by John Downey, Editor and Publisher, The Journal of Cleaning, Restoration and Inspection

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