customer relationship

Home Service Customers Appreciate ‘Personal Space’

by

KickStart: Set up routine procedures to avoid intruding on a home owner’s Personal Space.

respect service client personal spaceMost people try and keep a ‘physical bubble’ (personal space) around themselves. (As Jerry Seinfeld reminded us, nobody likes a ‘close talker’!) And of course with the pandemic’s constant drum beat of ‘social distancing’ this personal space is even more essential!

Now, you and I instinctively factor in other’s personal space. Heck, I didn’t want my clients getting ‘too close’ to me either! But do your front-line workers in customer’s homes respect your client’s personal space? Who cares? You should and here’s why!

Read more

‘Driving Nice’ Wins More Service Clients!

by

KickStart: Impress prospective clients when all your employees (including YOU) drive with ‘Proactive Courtesy’! A successful Home Services Pro lives by two Core Concepts: 1) They obsess over ‘differentiating’ their small service business from the competition. And 2) Residential Pros know their service workers are ‘on stage’ all the time. (Not just when on-site in client’s homes.) Build your small service company around these two Core Concepts and …

Read more

Win Back Straying Clients with ‘Feel-Felt-Found’!

by

KickStart: For the (very few) previous clients who balk at rebooking due to your higher prices use Steve’s ‘Feel-Felt-Found’ Objection Buster Reply!💲💲💲

proud parent and graduateI feel like a proud parent! After all my exhortations you actually raised your prices!👍👍 CONGRATULATIONS! (You deserve it!)

Now (hopefully) you are following my 3 step sequence to rebook past customers after a price increase. Since most customers don’t even remember what they paid last time most will just automatically schedule with you again. However…

Read more