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Valid Business Questions

Lead Qualification Questions To Detect Your Next Step For Each Customer

by Steve Toburen
positive home services receptionist

Save time and close more jobs with efficient lead qualification. Use key questions to sort prospects and focus on the homeowners who truly fit your business.

Tags business systems, lead qualification, new customer sales, service script, telephone sales, Valid Business Questions Leave a comment

Overcoming Price Objections With 1 Simple Question

by Steve Toburen
hesitant home services caller

Stop losing jobs to price objections! Ask the right question to uncover concerns, adjust smartly, and keep prospects moving forward with your home service.

Tags business systems, communication, customer communication, emotions, phone script, price objections, service script, telephone sales, Valid Business Questions Leave a comment

Make Your Email Capture Script Flow Naturally

by Steve Toburen
residential services marketing success

Boost bookings with smart email capture! Learn how offering value, like a prep checklist, makes homeowners happy to share their email.

Tags business systems, email capture, email marketing, grow your business, Marketing, phone script, service script, telephone sales, Valid Business Questions Leave a comment

5 Strategic Messages to Reduce Service Cancellations

by Steve Toburen

Stop service cancellations! Learn our 5-step client preparation process. More jobs, happier clients.

Tags business systems, customer experience, new customer sales, service cancellations, service script, text messaging, Valid Business Questions Leave a comment

How to Get Google Reviews for Your Home Service Business

by Steve Toburen
five star review after quality check call

Boost your business! Learn how to get Google reviews without being pushy. Gentle reminders & team incentives turn happy clients into online cheerleaders.

Tags customer relationship, get google reviews, Marketing, Moment of Truth, online reviews, Valid Business Questions Leave a comment

Smart and Effective Customer Communication

by Steve Toburen
residential customer reacting to phone call

Boost client satisfaction by with these customer communication strategies. Reduce stress & building trust by giving customers more control: text, email, calls.

Tags communication, customer communication, customer relationship, Moment of Truth, telephone sales, Valid Business Questions Leave a comment

8 Questions Before Diversifying Residential Services

by Steve Toburen
service company owner excited about new profits

Thinking of diversifying residential services? Before you jump, ask yourself these key questions. Determine if new services fit your home services business.

Tags business model, business planning, diversification, diversifying residential services, profits, Valid Business Questions Leave a comment

Win Back Straying Clients with ‘Feel Felt Found’!

by Steve Toburen
price cautious home service customer

For the few customers that resist price increases use the feel felt found response. Save the sale and keep the homeowner customer.

Tags customer relationship, feel felt found, Moment of Truth, Services Pricing, Valid Business Questions Leave a comment

Booking Sales AFTER Raising Your Prices

by Steve Toburen
homeowner trying to remember last price paid

Smoothly increase prices without scaring customers away. Boost profits, improve service, and attract top talent. Keep booking sales after you raise prices.

Tags business model, business systems, Services Pricing, Valid Business Questions Leave a comment

Available Products

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    $298.00 Original price was: $298.00.$177.00Current price is: $177.00.

Recent Reviews

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