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Essentials

5 Strategic Messages to Reduce Service Cancellations

by Steve Toburen

Stop service cancellations! Learn our 5-step client preparation process. More jobs, happier clients.

Tags business systems, customer experience, new customer sales, service cancellations, service script, text messaging, Valid Business Questions Leave a comment

3 Words to Daily Improve Customer Delight!

by Steve Toburen
progressing home service contractor

Turn home service complaints into gold! Analyze issues to improve customer satisfaction & prevent future problems. Learn a proactive “tune-up” strategy now!

Tags business planning, Critical Mass Business, improve customer satisfaction, owner/operator, successful company Leave a comment

How to Get Google Reviews for Your Home Service Business

by Steve Toburen
five star review after quality check call

Boost your business! Learn how to get Google reviews without being pushy. Gentle reminders & team incentives turn happy clients into online cheerleaders.

Tags customer relationship, get google reviews, Marketing, Moment of Truth, online reviews, Valid Business Questions Leave a comment

Smart and Effective Customer Communication

by Steve Toburen
residential customer reacting to phone call

Boost client satisfaction by with these customer communication strategies. Reduce stress & building trust by giving customers more control: text, email, calls.

Tags communication, customer communication, customer relationship, Moment of Truth, telephone sales, Valid Business Questions Leave a comment

Market to Your Customer’s Neighbors

by Steve Toburen
share business card with customer's neighbors

Take advantage of every jobsite to connect with ideal new customer right next door! Your customer’s neighbors can be your customers too.

Tags customer's neighbors, grow your business, Marketing, Moment of Truth, neighborhood, sales, successful company Leave a comment

Reinvent Your Employee Recruitment Strategies

by Steve Toburen
new employee candidate

Ditch hiring stress! Build an ‘Employee Waiting List’ with smart recruitment strategies. Pre-screen, pre-interview, and say goodbye to desperation hires.

Tags employee hiring, employee waiting list, Employees, recruitment strategies Leave a comment

Use A ‘Trial Hire’ To Screen Candidates Before Hiring

by Steve Toburen
say goodbye to poor employee candidates

Tired of bad hires? Improve how you screen candidates! This article details a unique working interview strategy. Reduce turnover and build a stronger team.

Tags employee hiring, Employees, screen candidates, trial hire Leave a comment

Navigating Inflation: Find the Best Price Increase Strategy

by Steve Toburen
bountiful home service profits

Struggling with rising costs? Learn a smart price increase strategy for residential service contractors. More profits without losing clients! Practical tips for price objections.

Tags Critical Mass Business, employee training, price increase strategy, profits, raising prices, Services Pricing, successful company Leave a comment

Why Use Text Messaging Service as Residential Contractor

by Steve Toburen

Feeling stressed? Customers do too! Respect emotional space with non-verbal options like text messaging service for confirmations. Empower and watch satisfaction soar!

Tags business systems, customer interview, new customer sales, service script, text messaging, text messaging service Leave a comment

Cost Efficiency Guide for Residential Service Contractors

by Steve Toburen
freedom for home service professionals

Stop losing profits to Cost Efficiency Black Holes! Learn effective cost management with examples. Discover how to streamline operations and reduce expenses.

Tags business systems, cost efficiency, profits, Services Pricing Leave a comment
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