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The Why and How of Sincere Employee Appreciation Messages

by Steve Toburen
home service employee feel gratitude

Employee appreciation drives engagement. Bonus your people ’emotionally’ when you warmly express sincere (and specific) gratitude for their hard work.

Tags employee compensation, employee recognition, Employees, online reviews, recognition, shared accountability Leave a comment

3 Steps to New Hire Retention

by Steve Toburen
new hire retention drives managers crazy

Struggling to keep your top talent in today’s competitive market? These 3 simple steps will streamline your new hire retention process, saving you time and energy in the long run.

Tags communication, employee hiring, employee recognition, employee retention, Employees, first impression, job candidate interview, new hire retention Leave a comment

Why Business Systems Mean Freedom for Home Service Contractors

by Steve Toburen
desperate residential contractor manager

Exhaustion in your home service business? Discover how step-by-step business systems avoid career pitfalls and build a company that runs with AND without you.

Tags business systems, Critical Mass Business, owner/operator, procedures, successful company Leave a comment

6 Questions to Improve Customer Service in Your Home Services Business

by Steve Toburen
discover cause home service mistake

Turn complaints into growth opportunities. Learn how to improve customer service and prevent repeat issues in your residential service business—starting today.

Tags building trust, communication, customer communication, customer complaints, customer relationship, employee training, improve customer service, Moment of Truth, trust Leave a comment

Why Hiring the Right Employees Is Crucial In Home Services

by Steve Toburen
cant find quality home service employees

Stop blaming the labor pool! Learn how to build a attractive home service company to hire and keep the right employees. Hiring exceptional staff leads to success.

Tags employee hiring, employee waiting list, Employees, right employees Leave a comment

4 Real World Service Staff Retention Strategies

by Steve Toburen
staff retention strategies

Stop losing workers! Boost your business with smart staff retention strategies. Learn how to keep your best residential service team members happy & committed.

Tags employee compensation, employee hiring, employee recognition, employee retention, Employees, negotiation, staff retention strategies Leave a comment

Transform Small Business Company Culture with Just 3 Words

by Steve Toburen
create a positive company culture

Boost your team & bottom line! A strong company culture attracts top talent & reduces turnover in home services. Start building a desirable workplace now!

Tags company culture, employee recognition, employee retention, Employees, recognition, successful company Leave a comment

How To Improve Employee Communication (Including “Bad News”)😲

by Steve Toburen
surprised home service worker

Build trust and prevent surprises in your home service business. Learn simple steps to improve employee communication and boost team accountability.

Tags communication, customer complaints, employee recognition, employee training, Employees, improve employee communication Leave a comment

3 Phrases To Deal With Angry Customers!

by Steve Toburen
concerned female home customer

Want to learn how to deal with difficult or angry customers? Discover 3 key phrases to calm upset homeowners and turn complaints into positive outcomes.

Tags customer complaints, customer relationship, deal with angry customers, Moment of Truth, service script, telephone sales Leave a comment

Prevent Negative Reviews with 1 Simple Routine

by Steve Toburen
side mirror view of home services rendered

Stop a bad review before it even exists. Prevent negative reviews with this Immediate Quality Check call routine to ensure happy clients & catch issues early.

Tags business systems, customer relationship, emotions, Moment of Truth, online reviews, prevent negative reviews, service script Leave a comment
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