KickStart: “Words are important. If you cannot say what you mean, you will never mean what you say.” George Bernard Shaw
Yep, in business the words we use with prospects (and clients) can have big consequences going forward. For example…
I see many Home Service Businesses offering “free estimates”. Me? I disliked this word “estimate” so much I banned it in my own residential services company!😡 Here’s why…
KickStart: Tactfully use Valid Business Questions to sort home service prospects into different Response Options.
Question: “Do you want to work for every homeowner that calls your Home Services Business?”🤔
Answer: “No way, Steve! After all, some callers live too far away, other prospects want services we don’t provide and some homeowners simply can’t afford us!”
Well answered and a good analysis! And yet… how much time do you waste with prospects that simply aren’t good potential customers? (Even worse is scheduling an onsite pre-inspection that is a complete waste of time!)😲
Boost accountability with clear employee performance measures. Learn how the 5-W Checklist simplifies reviews for residential service teams.
Learn how to run great team meetings that motivate your crew, boost accountability, and keep your home service business running smoothly every week.
Discover servant leadership and how humility, listening, and shared credit can build loyal teams that stay longer and drive your service business forward.
KickStart: Develop remote workers to answer your service business lines when you (or your office staff) aren’t available. Read on to review the four simple steps to “git ‘er done”…
I’ve been (unjustly) accused of being a bit OCD in my Home Services business!🙄 And yes, too often I was guilty as charged when it came to me personally answering incoming calls on my business line(s)… 24-7!
Steve’s Embarrassing Confession: Even after we were grossing almost $2,000,000.00+ yearly I STILL was answering my business lines… even at home 24-7! In fact, (GULP!😲) I STILL kept on doing this AFTER I sold our company. That’s when my dear wife Sioux blew up! (Hopefully she won’t get mad again reading this- 30 years later!)😡
Sure, you should focus on your business phone. After all, every missed/mishandled call can literally cost you many 1,000’s of dollars in downstream income. But eventually I realized that not every call needed to be answered by me (or any business owner) personally! Instead…
KickStart: “Success breeds complacency. Complacency breeds failure…” Andrew Grove, CEO of Intel
During his eleven years(1987-1998) as CEO at Intel, Andy Grove used his absolute hatred of “business complacency” to rocket Intel’s value by 4,500%! (From $4 billion to $197 billion!) But now let’s talk about you and your residential services business…
Keep your best employees from quitting with the power of employee recognition. These 4 tips will guide you to build emotional bonds and keep your team happy.
Stop treating your business phone as a distraction. Master business telephone etiquette to convert every service inquiry into loyal clients, and lasting revenue.
Learn how to stand out from low-price competitors through smart differentiation that boosts your value, wins loyal clients, and grows your home service business.