Ban These 3 Rookie Customer Experience Mistakes
Avoid customer experience mistakes that ruin your reputation. Learn what not to bring — and how to impress — on every residential service job.
Moment of Truth
Homeowner Cheerleaders: Customer Referrals And So Much More!
Turn clients into Customer Cheerleaders! Boost customer referrals, raise prices, cut marketing costs, and build a business that runs (almost) on autopilot.
Proactive Service Wins Trust – 1 Key Step Before You Say Goodbye
End every job strong! Proactive service means showing care, preventing complaints, and turning homeowners into lifelong fans with a simple final walkthrough.
Begin The Customer Journey With Permission
Turn a nervous first-time homeowner into a loyal fan! Guide the customer journey by asking permission at each step to build trust and 5-star reviews.
3 Techniques To Use Business Cards As A Marketing Tool
Smart contractors use business cards as a marketing tool to turn everyday encounters into new leads, winning more jobs without dreaded cold calls.
Under Pressure To Offer Free Estimates? Do This Instead
Replace free estimates with “pre-inspections” to boost trust, highlight value, and win more residential service jobs without focusing only on the job price.
Two Huge Final Inspection Techniques Before Leaving the Job Site
Turn your final inspection into a trust-building moment that prevents complaints, boosts reviews, and leaves every home service customer completely satisfied.
OBSESS Over Emotional Intelligence In Residential Contractor Services
Introduction – Successful Companies Focus on Emotions In the residential services world, profits matter—but emotional intelligence might be your real secret weapon. It’s not just about fixing pipes or wiring homes; it’s about understanding the nervous, skeptical, even fearful emotions your clients feel when strangers walk through their doors. And here’s the kicker: your employees …
3 Ways To Boost Customer Satisfaction
Clearly defining expectations is the fastest way to boost customer satisfaction, earn 5-star reviews, and create loyal cheerleaders for your service.
6 Questions to Improve Customer Service in Your Home Services Business
Turn complaints into growth opportunities. Learn how to improve customer service and prevent repeat issues in your residential service business—starting today.