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Moment of Truth

3 Phrases To Deal With Angry Customers!

by Steve Toburen
concerned female home customer

Want to learn how to deal with difficult or angry customers? Discover 3 key phrases to calm upset homeowners and turn complaints into positive outcomes.

Tags customer complaints, customer relationship, deal with angry customers, Moment of Truth, service script, telephone sales Leave a comment

Prevent Negative Reviews with 1 Simple Routine

by Steve Toburen
side mirror view of home services rendered

Stop a bad review before it even exists. Prevent negative reviews with this Immediate Quality Check call routine to ensure happy clients & catch issues early.

Tags business systems, customer relationship, emotions, Moment of Truth, online reviews, prevent negative reviews, service script Leave a comment

How to Get Google Reviews for Your Home Service Business

by Steve Toburen
five star review after quality check call

Boost your business! Learn how to get Google reviews without being pushy. Gentle reminders & team incentives turn happy clients into online cheerleaders.

Tags customer relationship, get google reviews, Marketing, Moment of Truth, online reviews, Valid Business Questions Leave a comment

Smart and Effective Customer Communication

by Steve Toburen
residential customer reacting to phone call

Boost client satisfaction by with these customer communication strategies. Reduce stress & building trust by giving customers more control: text, email, calls.

Tags communication, customer communication, customer relationship, Moment of Truth, telephone sales, Valid Business Questions Leave a comment

Market to Your Customer’s Neighbors

by Steve Toburen
share business card with customer's neighbors

Take advantage of every jobsite to connect with ideal new customer right next door! Your customer’s neighbors can be your customers too.

Tags customer's neighbors, grow your business, Marketing, Moment of Truth, neighborhood, sales, successful company Leave a comment

Building Trust: 3 Simple Ways to Gain Customer Trust

by Steve Toburen
respect service client personal space

Start building customer trust and get more 5-star reviews. How? Respect customers’ personal space and create a positive visit with 3 building trust tips.

Tags building trust, customer relationship, employee hiring, Moment of Truth, personal space Leave a comment

The Crucial Role of Courteous Driving a Company Vehicle for Residential Service Contractors

by Steve Toburen

How you drive impacts your business. Safe, courteous driving builds your brand and profits. Discover tips to turn your company vehicle into a mobile billboard.

Tags building trust, company vehicle, customer relationship, Employees, Moment of Truth Leave a comment

Win Back Straying Clients with ‘Feel Felt Found’!

by Steve Toburen
price cautious home service customer

For the few customers that resist price increases use the feel felt found response. Save the sale and keep the homeowner customer.

Tags customer relationship, feel felt found, Moment of Truth, Services Pricing, Valid Business Questions Leave a comment

Help Your First Time Caller With These 6 FEELINGS!

by Steve Toburen
home service first time caller

Focus on the pain of a first time caller and you’ll dramatically increase your inbound call conversion rate. More sales, more referrals, more profits for you.

Tags business systems, customer relationship, first time caller, Moment of Truth, telephone sales Leave a comment

4 Sales Interview Questions To Close More Leads

by Steve Toburen
phone sales interview questions that lead to success

Convert more “How much?” calls into booked appointments with these phone sales interview questions. Engage callers, reveal their needs, and gain new customers.

Tags building trust, business systems, customer communication, customer interview, Moment of Truth, sales interview questions, service script, telephone sales Leave a comment
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