Boost your team & bottom line! A strong company culture attracts top talent & reduces turnover in home services. Start building a desirable workplace now!
KickStart: Commend (and reward) employees when they share ‘bad news’ with you! Read on for the ‘why and how’…
I love surprises.🎆✨🎊🎉 Surprise gifts, surprise parties, and yep, being surprised with a kiss from Sioux!💖 (Even after 47 years I still appreciate her!) HOWEVER, in my Home Services business I had one cast iron employee rule :
NEVER, ever surprise me!
Want to learn how to deal with difficult or angry customers? Discover 3 key phrases to calm upset homeowners and turn complaints into positive outcomes.
Stop a bad review before it even exists. Prevent negative reviews with this Immediate Quality Check call routine to ensure happy clients & catch issues early.
Stop service cancellations! Learn our 5-step client preparation process. More jobs, happier clients.
Turn home service complaints into gold! Analyze issues to improve customer satisfaction & prevent future problems. Learn a proactive “tune-up” strategy now!
Boost your business! Learn how to get Google reviews without being pushy. Gentle reminders & team incentives turn happy clients into online cheerleaders.
Boost client satisfaction by with these customer communication strategies. Reduce stress & building trust by giving customers more control: text, email, calls.
Take advantage of every jobsite to connect with ideal new customer right next door! Your customer’s neighbors can be your customers too.
Ditch hiring stress! Build an ‘Employee Waiting List’ with smart recruitment strategies. Pre-screen, pre-interview, and say goodbye to desperation hires.