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3 Phrases To Deal With Angry Customers!

by Steve Toburen
concerned female home customer

Want to learn how to deal with difficult or angry customers? Discover 3 key phrases to calm upset homeowners and turn complaints into positive outcomes.

Tags complaints, customer relationship, deal with angry customers, telephone sales Leave a comment

Prevent Negative Reviews with 1 Simple Routine

by Steve Toburen
side mirror view of home services rendered

Stop a bad review before it even exists. Prevent negative reviews with this Immediate Quality Check call routine to ensure happy clients & catch issues early.

Tags customer relationship, emotions, online reviews, prevent negative reviews Leave a comment

5 Strategic Messages to Reduce Service Cancellations

by Steve Toburen

Stop service cancellations! Learn our 5-step client preparation process. More jobs, happier clients.

Tags new customer sales, service cancellations, text messaging, Valid Business Questions Leave a comment

3 Words to Daily Improve Customer Delight!

by Steve Toburen
progressing home service contractor

Turn home service complaints into gold! Analyze issues to improve customer satisfaction & prevent future problems. Learn a proactive “tune-up” strategy now!

Tags Critical Mass Business, improve customer satisfaction, owner/operator, planning, successful company Leave a comment

How to Get Google Reviews for Your Home Service Business

by Steve Toburen
five star review after quality check call

Boost your business! Learn how to get Google reviews without being pushy. Gentle reminders & team incentives turn happy clients into online cheerleaders.

Tags customer relationship, get google reviews, Marketing, Moment of Truth, online reviews, Valid Business Questions Leave a comment

Smart and Effective Customer Communication

by Steve Toburen
residential customer reacting to phone call

Boost client satisfaction by with these customer communication strategies. Reduce stress & building trust by giving customers more control: text, email, calls.

Tags communication, customer communication, customer relationship, telephone sales, Valid Business Questions Leave a comment

Market to Your Customer’s Neighbors

by Steve Toburen
share business card with customer's neighbors

Take advantage of every jobsite to connect with ideal new customer right next door! Your customer’s neighbors can be your customers too.

Tags customer's neighbors, Marketing, Moment of Truth, neighborhood, sales Leave a comment

Reinvent Your Employee Recruitment Strategies

by Steve Toburen
new employee candidate

Ditch hiring stress! Build an ‘Employee Waiting List’ with smart recruitment strategies. Pre-screen, pre-interview, and say goodbye to desperation hires.

Tags employee waiting list, Hiring, recruitment strategies Leave a comment

Use A ‘Trial Hire’ To Screen Candidates Before Hiring

by Steve Toburen
say goodbye to poor employee candidates

Tired of bad hires? Improve how you screen candidates! This article details a unique working interview strategy. Reduce turnover and build a stronger team.

Tags Employees, Hiring, screen candidates, trial hire Leave a comment

Navigating Inflation: Find the Best Price Increase Strategy

by Steve Toburen
bountiful home service profits

Struggling with rising costs? Learn a smart price increase strategy for residential service contractors. More profits without losing clients! Practical tips for price objections.

Tags Critical Mass Business, price increase strategy, Pricing, profits, raising prices, successful company, training Leave a comment
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