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When You Hire Employees, Feelings Matter

by Steve Toburen
strengthen service customer relationship

Growing businesses require quality works. The challenge is to hire employees that will stay AND connect with customers. It all starts with feelings.

Tags communication, employee hiring, employee recognition, employee retention, Employees, hire employees, recognition, trust Leave a comment

3 Ways To Boost Customer Satisfaction

by Steve Toburen
happy home service customer

Clearly defining expectations is the fastest way to boost customer satisfaction, earn 5-star reviews, and create loyal cheerleaders for your service.

Tags communication, customer communication, customer relationship, customer satisfaction, expectations, first impression, grow your business, Marketing, Moment of Truth, successful company Leave a comment

Celebrate the New Service Employee’s First Day!

by Steve Toburen
big welcome on new employee's first day

How can you effectively “sell” your company to a new tech? By creating a positive first impression on your employee’s first day. Boost their sense of belonging and commitment with these steps.

Tags employee hiring, employee retention, employee's first day, Employees, first impression, recognition Leave a comment

The Power of Rewarding Employees in Home Services

by Steve Toburen
boost your residential technician morale by rewarding employees

Reduce stress in your home services business by sharing accountability and rewarding employees who take ownership, boost efficiency, and deliver results.

Tags communication, employee compensation, Employees, rewarding employees, shared accountability, successful company Leave a comment

The Why and How of Sincere Employee Appreciation Messages

by Steve Toburen
home service employee feel gratitude

Employee appreciation drives engagement. Bonus your people ’emotionally’ when you warmly express sincere (and specific) gratitude for their hard work.

Tags employee compensation, employee recognition, Employees, online reviews, recognition, shared accountability Leave a comment

3 Steps to New Hire Retention

by Steve Toburen
new hire retention drives managers crazy

Struggling to keep your top talent in today’s competitive market? These 3 simple steps will streamline your new hire retention process, saving you time and energy in the long run.

Tags communication, employee hiring, employee recognition, employee retention, Employees, first impression, job candidate interview, new hire retention Leave a comment

Why Business Systems Mean Freedom for Home Service Contractors

by Steve Toburen
desperate residential contractor manager

Exhaustion in your home service business? Discover how step-by-step business systems avoid career pitfalls and build a company that runs with AND without you.

Tags business systems, Critical Mass Business, owner/operator, procedures, successful company Leave a comment

6 Questions to Improve Customer Service in Your Home Services Business

by Steve Toburen
discover cause home service mistake

Turn complaints into growth opportunities. Learn how to improve customer service and prevent repeat issues in your residential service business—starting today.

Tags building trust, communication, customer communication, customer complaints, customer relationship, employee training, improve customer service, Moment of Truth, trust Leave a comment

Why Hiring the Right Employees Is Crucial In Home Services

by Steve Toburen
cant find quality home service employees

Stop blaming the labor pool! Learn how to build a attractive home service company to hire and keep the right employees. Hiring exceptional staff leads to success.

Tags employee hiring, employee waiting list, Employees, right employees Leave a comment

4 Real World Service Staff Retention Strategies

by Steve Toburen
staff retention strategies

Stop losing workers! Boost your business with smart staff retention strategies. Learn how to keep your best residential service team members happy & committed.

Tags employee compensation, employee hiring, employee recognition, employee retention, Employees, negotiation, staff retention strategies Leave a comment
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