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service script

Make Your Email Capture Script Flow Naturally

by Steve Toburen
residential services marketing success

Boost bookings with smart email capture! Learn how offering value, like a prep checklist, makes homeowners happy to share their email.

Tags business systems, email capture, email marketing, grow your business, Marketing, phone script, service script, telephone sales, Valid Business Questions Leave a comment

3 Phrases To Deal With Angry Customers!

by Steve Toburen
concerned female home customer

Want to learn how to deal with difficult or angry customers? Discover 3 key phrases to calm upset homeowners and turn complaints into positive outcomes.

Tags customer complaints, customer relationship, deal with angry customers, Moment of Truth, service script, telephone sales Leave a comment

Prevent Negative Reviews with 1 Simple Routine

by Steve Toburen
side mirror view of home services rendered

Stop a bad review before it even exists. Prevent negative reviews with this Immediate Quality Check call routine to ensure happy clients & catch issues early.

Tags business systems, customer relationship, emotions, Moment of Truth, online reviews, prevent negative reviews, service script Leave a comment

5 Strategic Messages to Reduce Service Cancellations

by Steve Toburen

Stop service cancellations! Learn our 5-step client preparation process. More jobs, happier clients.

Tags business systems, customer experience, new customer sales, service cancellations, service script, text messaging, Valid Business Questions Leave a comment

Why Use Text Messaging Service as Residential Contractor

by Steve Toburen

Feeling stressed? Customers do too! Respect emotional space with non-verbal options like text messaging service for confirmations. Empower and watch satisfaction soar!

Tags business systems, customer interview, new customer sales, service script, text messaging, text messaging service Leave a comment

6 Steps to Convert Text Leads into Booked Jobs!

by Steve Toburen
dont text and drive

Struggling to convert text leads? Turn those text inquiries into booked jobs! Convert SMS lead generation efforts into paying customers.

Tags business systems, convert text leads, service script, Services Pricing, telephone sales, text messaging Leave a comment

4 Sales Interview Questions To Close More Leads

by Steve Toburen
phone sales interview questions that lead to success

Convert more “How much?” calls into booked appointments with these phone sales interview questions. Engage callers, reveal their needs, and gain new customers.

Tags building trust, business systems, customer communication, customer interview, Moment of Truth, sales interview questions, service script, telephone sales Leave a comment

Give Nervous Callers Control in 2 Easy Steps

by Steve Toburen
nervous callers crave control

First time service callers are nervous callers! Make their service inquiry an empowering experience for them to improve your residential service sales.

Tags business systems, nervous callers, permission to proceed, phone script, service script, telephone sales Leave a comment

How to Answer A Work Phone Professionally

by Steve Toburen
don't react to price shopping home service callers

Ensure your team knows how to answer ever call! Empower your staff to convert leads into paying clients. Boost your sales every time you answer a work phone.

Tags answer your phone, business systems, Employees, service script, Services Pricing, telephone sales Leave a comment
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