Yep! it is ME! Steve Toburen!
And what makes me qualified to tell YOU how to run YOUR residential services business! Ummmm… absolutely NOTHING! (I know little about the technical side of the service(s) you provide and in fact it would bore me to hear about it- check out my previous blog post if you doubt me!)
And yet… I can and will transform your home services company with my Service Engineering concepts! Whoa! THIS is a big brag! Can I back it up? Yes.