KickStart: Instead of calling it a ‘script’ give your staff a proactive ‘Phone Format’. (You’ll hit less employee resistance!)
Your business phone rings, you (timidly) answer and yet once again you hear the question you dread…
“Yeah, ummm… I was just calling around to see how much you charge…?” And panic strikes!
Seriously? I mean, how many times have you heard this query over the years? And yet you and/or your staff STILL don’t have a ‘phone script’? If so, I SAY GREAT!👍👍 Here’s why…
For you as a residential services contractor I’ll make two assumptions. First, I’m guessing that you are at least ‘reasonably good’ at your trade(s). Second, you’re probably making more money than you ever dreamed of! (And of course you have all the ‘associated toys’ too! (Cars, boats, motorcycles, golf clubs, etc.)
Am I right or am I right? 😁 After all, any reasonably competent member of our home services industry should (at the very least) be making a ‘good living’. But WAIT! Even your service techs are (hopefully) being well paid! And speaking of techs…
KiskStart: Learn to ‘let go’ (and discover ‘Personal Freedom’) by redefining the word “perfect”.
I’ve been accused (unjustly in my opinion) of being ‘a bit OCD’!😲 OK, OK! I’ll admit I liked things to be ‘perfect’ in my home services business and especially for my much-loved customers! Sound like anyone you know?🤔
Here’s the deal. If you are serious about growing your company into a ‘Critical Mass Business’ (one that will run smoothly without you being there 24-7) you MUST tweak your definition of ‘perfection’. Here’s why…