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communication

3 Steps to New Hire Retention

by Steve Toburen
new hire retention drives managers crazy

Struggling to keep your top talent in today’s competitive market? These 3 simple steps will streamline your new hire retention process, saving you time and energy in the long run.

Tags communication, employee hiring, employee recognition, employee retention, Employees, first impression, job candidate interview, new hire retention Leave a comment

6 Questions to Improve Customer Service in Your Home Services Business

by Steve Toburen
discover cause home service mistake

Turn complaints into growth opportunities. Learn how to improve customer service and prevent repeat issues in your residential service business—starting today.

Tags building trust, communication, customer communication, customer complaints, customer relationship, employee training, improve customer service, Moment of Truth, trust Leave a comment

How To Improve Employee Communication (Including “Bad News”)😲

by Steve Toburen
surprised home service worker

Build trust and prevent surprises in your home service business. Learn simple steps to improve employee communication and boost team accountability.

Tags communication, customer complaints, employee recognition, employee training, Employees, improve employee communication Leave a comment

Smart and Effective Customer Communication

by Steve Toburen
residential customer reacting to phone call

Boost client satisfaction by with these customer communication strategies. Reduce stress & building trust by giving customers more control: text, email, calls.

Tags communication, customer communication, customer relationship, Moment of Truth, telephone sales, Valid Business Questions Leave a comment

Don’t Bore Me With WHAT You Do!

by Steve Toburen

Tired of misunderstandings? Want lifelong customers? Master the art of communication with homeowners! Learn how to connect, reassure, and impress your clients.

Tags communication, communication with homeowners, customer communication, Moment of Truth Leave a comment
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