KickStart: Develop EASY, step-by-step written systems for all workers to help your company run smoothly without… YOU!
How many of you A) have more ‘toys’, B) make more money, and C) are more ‘comfortable’ than you could have ever imagined? Yep- the Home Services industry truly can provide a ‘comfort zone’ for you!👍👍 And yet, I’ll gently remind you…
“Your ‘comfort zone’ is just a graveyard for your dreams.” Anonymous
Challenge: Your entrepreneurial road ahead has ever-so-many unmarked detours and/or dead-ends! And yes, I sadly see far too many Home Service Pros stuck long-term in their ‘comfort zone’. However…
IF you suck it up and leave your comfort zone by building a Critical Mass Business (a company that will run without you) you’ll achieve the elusive Personal Freedom.💖 (Just imagine being free to live your life in exactly in the manner you choose!) But WAIT! You say…
“Steve, I’m so tired. I desperately want the freedom that a Critical Mass Business could bring me! But I don’t even know where to start… HELP!”
Understood. Many years ago I (painfully) morphed my residential services company into a Critical Mass Business. Here’s the Core Concept that transformed my business and my life…
“Make it easier to ‘do it right’ than to ‘do it wrong’!”
Think about it. Right now in your Home Services Business is it easy and simple for an employee to ‘do it right’? Or (more likely) is it far easier to even a good employee to ‘do it wrong’?😥 Here’s your problem…
I’m guessing you started your Home Service Business all on your lonesome. Right? So, your daily routines (or habits) were all in your head. Then you worked hard, got busier, hired employees and yet… where are these daily ‘step-by-step’ routines of your business? STILL in your head?😲 UH-OH!
NOTE: Recruiting great people will be so much easier with the 100’s of new hiring ideas and systems in our 3-hour, online SFS: Hiring the Very Best! LIVE seminar. To learn more and/or easily register online click HERE. But I digress…
All of us (including your frontline residential workers) are ‘creatures of habit’. Trust me, all of your employees do have a ‘routine’. But WHO developed their routine? If you don’t have written, step-by-step systems and then monitor your worker’s performance- then THEY are ‘running their own show’! This should make you very, very nervous!😬
You (or your managers) must control your employee’s habits/routines by developing clear, EASY, step-by-step work procedures that ‘make it easier to do it right than to do it wrong’! Let me share just one example…
Do you even know how (or even IF?) your workers introduce themselves to a homeowner? Do you think you should know? HINT: These first two ‘doorstep minutes’ will dramatically affect the homeowner’s opinion of the job quality!
So ‘make it easier to do it right’ (and guide your employee’s routine) by taping this step-by-step checklist on their vehicle dash. Then tape the next steps on their clipboard!👌
Now think about developing these same EASY-to-follow systems for your phone dispatchers, project managers, estimating staff, production employees, office workers, etc. Imagine routine, step-by-step written systems for maintaining your vehicles and equipment, hiring and onboarding new workers, reordering supplies, accounting and job costing… the list can go on and on so going forward let’s focus on this stuff!
These EASY-to-follow, step-by-step systems guiding each employee’s actions (and interactions with their co-workers) will transform your residential services company into (you guessed it!)😁 a Critical Mass Business that will run smoothly with OR without… YOU! “FREEDOM” is such a wonderful word!😎
Steve