Outline
Introduction – Embrace Family Pet Safety
Let’s be honest—pets are a big deal to your customers. Whether it’s a barking beagle or a camera-shy cat, these furry family members shape how your clients feel about the service you provide. That’s why smart residential contractors are embracing pet safety not as a hassle, but as a golden opportunity to win trust (and 5-star reviews). When you show care for what your customer loves most, you’re not just fixing a home—you’re winning hearts.
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Home Service Pros Pet Connection Is Real
Let’s dive into the crazy, stinky world of PETS! I know, for a residential services contractor these furry creatures can be smelly, nasty and/or snarling challenges! (Trust me, I’ve been there!)😮
But, let’s flip the coin and find the silver lining – in many residential service industries pets mean job security! 🐾 After all, animals do a lot of damage to their loving owner’s home and we get to clean up by fixing it!👍
But there is a much better reason to love pets! Many pet owners are convinced their pets are perfect judges of human character as in, “Look, Marge, Rover loves Charlie, our tech!”💖 Customer’s thoughts: “Wow, this guy must be a superb human being if Rover likes him! Rover is never wrong…” 🐕
So, even if that tiny fur ball is trying to turn your leg into a chew toy, remember this – the homeowner ADORES their pet. To them, this ‘little darling’ is family. This means to create a Cheerleader (and get a 5-star review) out of your client you must…
Display genuine 1) interest, 2) care and 3) concern for your client’s pets.❤️ Here a few “pet tips”…
3 Key Pet Safety Tips For Residential Contractors
1. Over the phone-
As part of your Valid Business Question prospect interview ask, “Will be any pets on the premises that could be disturbed by our work”. If so, say something like…
“We love pets but they can get pretty agitated with new people around. For your peace of mind and pet safety, could you please be sure to secure them? I’ll make a note for (name of worker) to check with you before they get started…”
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2. At the front door-
Check your Work Order to see if the office has flagged the job for pets onsite. If so, after introducing yourself mention to the homeowner…
“Sally in our office mentioned you’re a pet owner, Mrs. Jones. Me too! (Or, “I love pets!” works too.) What type of pet(s) do you have? What’s your pet’s name? Can I pet them?”
HINT: From here on always use the pet’s name when talking to or referring to them. For example, even though hopefully the office has covered this you can nail down pet safety when you ask,
“Mrs. Jones, even though I love dogs to lower Rover’s stress levels does he have a private place to rest in?” In just a few seconds you’ve displayed your genuine 1) interest, 2) care and 3) concern for the homeowner’s beloved pet(s) and by extension- for your client too!
3. Working with the pets-
Each onsite employee should carry a few individually wrapped dog or cat treats. (You can even order your logo and contact info printed on the wrapping.)
If you want, introduce yourself to the dog, “Hey, Rover, I’m going to be doing so (type of work) for your owner.” Then, ask the homeowner, “May I give Rover a treat?” If they decline, hand them the treats and say, “Then here’s some treats for you to reward Rover later for (hopefully) being a good doggie today!”🦴
Either way, you’ve just scored a positive Moment of Truth with your pet-loving client! 🐶
So, how do you create Cheerleaders out of pets AND their owners while prioritizing pet safety? Share your tips with 1,000’s of other residential service contractors on our Facebook page here. And best wishes out there on the Home Front!
Summary – Make Pet Safety Part of Your Process
In the end, it’s simple: care for the pet, impress the client. 🐾 By showing genuine concern for pet safety, you turn everyday visits into unforgettable customer experiences. That wagging tail or gentle purr might just be your ticket to a loyal client and a glowing review. So, stock up on treats, practice your best “pet voice,” and remember—Rover’s approval might be the best marketing you’ll ever get.