KickStart: Don’t call attention to your new (higher) prices for clients wanting to rebook. (Most can’t remember what they paid last time!)
It’s no fun living in fear! And yet far too many Home Service Professionals are SCARED TO DEATH to raise their prices!😢
NOTE: It is essential to raise your prices in this age of competing for the Very Best People (VBP) since the VBP want (and deserve) to be paid more. So…
Question: Are you a Very Best Person?🤔 If so, YOU too deserve to be ‘paid more’! (You also should never settle for less than the Very Best Employees!) Therefore…
Raise your prices TODAY!💲💲💲
Uh-oh! I feel some pushback here as in “Steve, I’m already the highest priced service in my town!” Well then, use my ‘Two-Tier Trial Pricing’ to test the waters. How to do this? Watch this excerpt from my SFS: Winning over your caller! LIVE seminar.
Still worried about charging more? Let me banish your fears with ‘Steve’s Secret Sauce’. Are you ready? (I can’t hear you!) LOUDER, PLEASE… OK, here we go!
Most of your repeat Home Front clients can’t REMOTELY remember what they paid last time!
Do your previous clients deserve to know up front what their bill will be? Absolutely! But DO NOT call it out as a ‘price increase’! Instead…
First use Valid Business Questions to identify that they’re a returning customer. Then warmly say…
#1 “Welcome back!💖 Let me just find your previous work order…”
#2 “Hmmm, I see that last time we (detail out the services you performed). Would you like any additional work done on this visit?” (If so, get the details.)
#3 Then (hopefully without your voice trembling😲) calmly say: “So the total amount for (list out their specific requested services) will be (new higher price)… very slight pause here… and I have a service slot available next Tuesday at 10:00. Will this time work for you?” WOO-HOO!
Want turnkey help: In my 3 hour, online SFS: Winning over your caller! LIVE seminar I share a complete Phone Script that re-books every previous client after a price increase- GUARANTEED!👍👍 HERE are my upcoming class dates…
When you don’t call out your price increase 95% of your past clients will will routinely rebook at your new, higher ‘Profit Building Prices’! What can do you do with the other stubborn OCD 5% that ask, “Isn’t that more than I paid last time?”🙄 FEAR NOT…
Let’s talk about how to convert these folks into happy, ‘Profit Building’ repeat clients very soon!
RESOURCE: To get delighted clients you need simple, ‘self-paced’ employee customer service training! But NO worries! Check out my 12 session ‘Winning on the Home Front!’ MP3 digital training course.💲💲💲 CLICK HERE to learn more…
Steve