Healing the Loss – MP3 Course

Description

You and your techs are experts at restoring damaged homes. Congratulations! But how are you at “healing the insured”? (After they have been traumatized by a sudden, devastating loss.)

Remember, 80% of how your restoration client decides on your job quality is based on how they FEEL about you and your employees restoring their home.

True, in today’s tough labor market, hiring competent staff is a challenge; so teaching them soft, “relationship skills” may seem impossible. But help is here with our “Healing the Loss” MP3 training!

Never forget, cutting edge restoration techniques and the best equipment in the world won’t save your reputation if the homeowner feels that your tech is a “bull in a china shop”! Your clients aren’t just paying for a restored home—they are buying reassurance and peace of mind during an incredibly stressful period in their lives.

Make the “technician vs. trauma consultant” pivot!

This 8-lesson MP3 audio course is an automated “empathy tool” to help even the most macho tech feel the pain of a devastated insured. Instead of you repeating boring basic etiquette rules to every new hire, deploy this targeted-to-restoration training strategy: a plug-and-play system tied directly to an employee’s compensation!

Simply hand a new hire (or a current team member) this MP3 audio series and promise them a bonus once they pass the included Skills Reviews!

“Healing the Loss” is an easy hands-off way to standardize a stellar customer service culture without adding even more meetings to your already jam-packed schedule!

What You Can Expect:

• Subcontractor Orientation: Equip your outside tradespeople with the “Hidden Blueprint” section to protect your brand and maintain flawless onsite professionalism.
• Bulletproof Your Reputation: Proactively bank “Emotional Equity” with homeowners to dramatically decrease complaints and increase 5-star reviews.
• Automated Team Culture: Build a customer-centric team that treats the human elements of a disaster even more seriously than the structural repairs.
• Lifetime License: Use “Healing the Loss” for an unlimited number of current team members along with training all your future hires.

Important details re: purchasing this product

You will be able to download the files via the links with your receipt. If you should have any difficulties, please contact us at: sales@homefrontsuccess.com